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School of Hospitality and Tourism Management
BA International Hotel Management
Module Handbook 2022-23:
BMIH5004
Management and Organisational Behaviour
LEVEL 5
Module Lead:
Robyn Griffiths
[email protected]
January 2023
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Introduction to Management and Organisational Behaviour 2022-23
Welcome to this generic overview handbook. This is a level 5, 20 credit module taught in semester 1 to
second year BA International Hotel Management students.
It should be read in conjunction with supplementary information and materials available on Moodle and
Microsoft Teams together with information and instructions delivered by the module tutor.
In order to get the best out of this module it is vital that you engage with the themes explored as well as
with both the online and offline activities during tutorial sessions which are designed to enrich the learning
experience as well as to encourage self-directed study together with collaboration and interaction with
your peer group.
AIM(S)
• To cultivate student knowledge and understanding of the nature of behaviour within organisations,
through the application of a multi-disciplinary approach to the study of people at work.
• To enable students to gain insight into, and comprehend, concepts of organisational design, functions and
processes of management, in addition to recognising the importance of ‘management’ as an integrating
activity.
LEARNING OUTCOMES
Upon the successful completion of this module, the student should be able to:
• Coherently and critically analyse the relationship between structure, culture, people and organisational
performance;
• Critically understand the essential nature of managerial work (in terms of both functions and processes)
communicate the role of leadership and furthermore, explain the variables that determine effective
management and leadership;
• Critically evaluate the behavioural approach to management, through understanding of the factors that
affect differences in individual behaviour.
INDICATIVE CONTENT
• Theoretical perspectives on organisation and management with a particular focus on the paradigm shift
from transition, stability, predictability and order towards flexibility, contingency and flux
• An assessment of the general principles of organisation design, structure and culture, illustrated through
practical examples and applications.
• A focus on managerial behaviour and action, with an analysis of the elements that constitute effective
managerial behaviour. Management accountability.
• Theories of leadership, within an emphasis on the pivotal importance of leadership ability within times of
organisational change and transition
• An introduction and overview of the behavioural science approach to the management of people within
organisations
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• Psychological theories and explanatory frameworks of individual behaviour, pertaining to:
o Personality
o Perception
o Learning
o Attitudinal dispositions, namely motivation, satisfaction and commitment
• The nature of work groups and teams
Study Time Allocation
The study time for the module is divided as follows:

ASSESSMENT
Assessment Component 1
(Tick one)

Assessment Component 2
(Tick one)

Assessment Summary

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Scheduled Class Programme
The module will be delivered via Microsoft Teams (specific MOB Team channel) as follows:
Semester delivery
9.30am – 1pm.
The following schedule of classes is indicative only and is subject to change:

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BIBLIOGRAPHY
Essential
Mullins, L & Dosser, P. (2013) Hospitality Management and Organisational Behaviour (5th Ed) Harlow, Pearson.
Mullins, L (2020) Organisational Behaviour in the Workplace (12th edition) Harlow:Pearson
Mullins, L. (2016) Management and Organisational Behaviour (11th edition) Harlow: Pearson
Boddy, D. (2014) Management: An Introduction (6th Ed), Harlow, Pearson
Recommended
Adair, J. (2009) The Inspirational Leader (2nd Ed), London: Kogan Page
Armstrong, M. (2012) Armstrong’s Handbook of Management and Leadership (3rd Ed), London: Kogan Page.
Arnold, J. (2005) Work Psychology (4th edition) Harlow: Prentice Hall.
Bloisi, W. et al (2007) Management and Organisational Behaviour, (2nd edition) Maidenhead: McGraw-Hill.
Buchanan, D. And Huczynski, A. (2007) Organisational Behaviour: An Introductory Text (6th edition), Harlow: Prentice
Hall.
Huczynski, A. & Buchanan, D. (2013) Organisational Behaviour (8th Ed), Harlow: Pearson
Robbins, S. Et al (2008) Organizational Behaviour (5th edition) Harlow: Pearson Education Limited.
Rollinson, D. et al (2008 ) Organisational Behaviour and Analysis (4th edition) Harlow: Addison-Wesley Longman.
Journals
Human Relations
Human Resource Management Journal
Journal of Organizational Behaviour
Management Today
People Management
Learning Organisation
Organization Studies
Websites
www.bized; www.hrmguide.co.uk; www.bized.co.uk
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LEVEL 5 ASSESSMENT
SPECIFICATION
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Write an essay (2000 words)
1. With reference to the Blake and Mouton Managerial Grid, construct a critical evaluation of
Grosvenor Hotel Torquay General Manager Mark Jenkins in terms of your identification of his
preferred style of management. (1000 words)
2. Using Adair’s model of Action Centred Leadership (ACL), consider how effective Mark is
within each of the three key functions of managerial leadership. (1000 words)
Use examples from the series to support your analysis.
Please see the following YouTube link for series 2 of Channel 4’s ‘The Hotel’. You need to watch
the series in order to gain the insight required to address the tasks set.
https://youtu.be/JobSkAorjOY – First episode
https://youtube.com/playlist?list=PL6wsOS97zAe4R_m6X39WCtUnddLR0a-np – FULL SERIES 2
NB – please refer to The Hotel series 2 only.
TASK DESCRIPTION:
Mark, The Hotel Manager
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NOTE: The guidance offered below is linked to the five generic assessment criteria given below.
1. Engagement with Literature Skills
Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s)
set. You should provide evidence that you have accessed an appropriate range of sources, which may be
academic, governmental and industrial; these sources may include academic journal articles, textbooks,
current news articles, organisational documents, and websites. You should consider the credibility of your
sources; academic journals are normally highly credible sources while websites require careful
consideration/selection and should be used sparingly. Any sources you use should be current and up-todate, mostly published within the last five years or so, though seminal/important works in the field may be
older. You must provide evidence of your research/own reading throughout your work, using a suitable
referencing system, including in-text citations in the main body of your work and a reference list at the end of
your work.
Guidance specific to this assessment:
You should show a wide level of reading, a minimum of 12 references, from a variety of sources including
textbooks, academic journals and academic based websites. You must reference Mullins (2013, 2016 or
2020) as your primary source for theory. There is no need to cite the case study itself when referring to the
material there.
2. Knowledge and Understanding Skills
At level 5, you should be able to demonstrate: sound knowledge and critical understanding of the wellestablished concepts and principles of the subject area and the way in which those principles have
developed; knowledge of the main methods of enquiry in the discipline. Knowledge relates to the facts,
information and skills you have acquired through your learning. You demonstrate your understanding by
interpreting the meaning of the facts and information (knowledge). This means that you need to select and
include in your work the concepts, techniques, models, theories, etc. appropriate to the task(s) set. You
should be able to explain the theories, concepts, etc. meaningfully to show your understanding. Your
mark/grade will also depend upon the extent to which you demonstrate your knowledge and understanding.
Guidance specific to this assessment:
The models/theories required have been specified in each of the tasks. You do not need to explain these in
depth, but introduce them briefly before analysing and applying them.
3. Cognitive and Intellectual Skills
You should be able to critically analyse information, and propose solutions to problems arising from that
analysis, including the critical evaluation of the appropriateness of different approaches to solving problems.
Your work must contain evidence of logical, analytical thinking, evaluation and synthesis. For example, to
examine and break information down into parts, make inferences, compile, compare and contrast information.
This means not just describing what! But also justifying: Why? How? When? Who? Where? At what cost? At
all times, you must provide justification/evidence for your arguments and judgements. Evidence that you have
reflected upon the ideas of others within the subject area is crucial to you providing a reasoned and informed
debate within your work. Furthermore, you should provide evidence that you are able to make sound
judgements and convincing arguments using data and concepts,with an understanding of the limits of
knowledge, and how this influences analyses and interpretations. Sound, valid conclusions are necessary
and must be derived from the content of your work. Where relevant, alternative solutions and
recommendations may be proposed.
Guidance specific to this assessment:
The task specifies what is required of you. Take care to answer only the question set fully. You may find it
helpful to keep the task to hand when writing to remain focused on it. Make sure you draw conclusions
GUIDANCE FOR STUDENTS IN THE
COMPLETION OF TASKS – ASSIGNMENT 1
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from the content of your work and provide a direct answer to the question in summary at the end of the
task.
4. Practical Skills
At level 5, you should be able to use/deploy a range of established techniques within the discipline, and apply
underlying concepts and principles outside the context in which they were first studied, including, where
appropriate, the application of those principles in an employment context. You should be able to demonstrate
how the subject-related concepts and ideas relate to real world situations and/or a particular context. How do
they work in practice? You will deploy models, methods, techniques, and/or theories, in that context, to
assess current situations, perhaps to formulate plans or solutions to solve problems, or to create artefacts,
some of which may be creative. This is likely to involve, for instance, the use of real world artefacts, examples
and cases, the application of a model within an organisation and/or benchmarking one theory or organisation
against others based on stated criteria. You should show awareness of the limitations of concepts and
theories when applied in particular contexts.
Guidance specific to this assessment:
You should deploy your chosen techniques, models and/or theories, to the case study. Use material from the
case as examples and wider reading to illustrate the points you make. Where possible you should show
awareness of the limitations of the model used when applied to the case itself.
5. Transferable Skills for Life and Professional Practice
Your work must provide evidence of the qualities and transferable skills necessary for employment requiring
the exercise of personal responsibility and decision-making. This includes demonstrating: professional
development to advance existing skills and acquire new competences that will enable you to assume
significant responsibility within organisations; that you can initiate and complete tasks and procedures,
whether individually and/or collaboratively; that you can use appropriate media to effectively communicate
information, arguments and analysis in a variety of forms to specialist and non-specialist audiences; fluency
of expression; clarity and effectiveness in presentation and organisation. Work shouldbe coherent and wellstructured in presentation and organisation.
Guidance specific to this assessment:
You should write an essay in a recognised format. All writing should be academic style, formal, focused,
concise and subject specific. It should use a font of Arial 11 point or Times New Roman 12 point and be
1.5 or double spaced. All graphs, charts, and figures in the main body must be clearly referenced beside or
beneath. Where possible they should not be on separate pages but should be incorporated within the text.
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This section details the extent to which the assessment criteria are demonstrated by you, which in turn determines your mark. The
marks available for each category of skill are shown. Lecturers will use the space provided to comment on the achievement of the
task(s), including those areas in which you have performed well and areas that would benefit from development/improvement.

STUDENT FEEDBACK FORM – A1
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LEVEL 5 ASSESSMENT
SPECIFICATION
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Produce a report of 2000 words containing the results of your audit.
Select and research one of the following hotel groups as your audit case study:

You may also choose a ‘wildcard’ and opt for an alternative hotel organisation to audit from
those listed. This must be agreed with the tutor in advance of starting work.
With reference to relevant theories, audit, analyse and critically evaluate your chosen
organisation, at both corporate and individual unit levels, using the following key
topics (approx.550 words per section)
• Organisation structure, culture and goals
• Recent change initiatives, their impact and how well these were managed
• The organisation’s strategic direction and current business performance
Use evidence from your research to support your analysis, and try to use up to date
material from the news to provide examples for each topic. You may choose the order of
topics but be aware that the lectures/tutorials may not have taken place for all topics when
you begin so refer to the module outline for guidance and plan accordingly.
Whilst it is appreciated that you may need to make specific reference to how effectively
your chosen group has managed the business impact and challenges represented by the
Covid-19 pandemic – It is NOT a specific requirement that you discussed pandemic
and/or its effects in very great detail.
TASK DESCRIPTION
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NOTE: The guidance offered below is linked to the five generic assessment criteria given below.
1. Engagement with Literature Skills
Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s)
set. You should provide evidence that you have accessed an appropriate range of sources, which may be
academic, governmental and industrial; these sources may include academic journal articles, textbooks,
current news articles, organisational documents, and websites. You should consider the credibility of your
sources; academic journals are normally highly credible sources while websites require careful
consideration/selection and should be used sparingly. Any sources you use should be current and up-todate, mostly published within the last five years or so, though seminal/important works in the field may be
older. You must provide evidence of your research/own reading throughout your work, using a suitable
referencing system, including in-text citations in the main body of your work and a reference list at the end of
your work.
Guidance specific to this assessment:
You should show a wide level of reading, a minimum of 20 references, from a variety of sources including
textbooks, academic journals and academic based websites. You may cite company information and
newspaper/magazine articles but take care with issues of reliability and validity.
2. Knowledge and Understanding Skills
At level 5, you should be able to demonstrate: sound knowledge and critical understanding of the wellestablished concepts and principles of the subject area and the way in which those principles have
developed; knowledge of the main methods of enquiry in the discipline. Knowledge relates to the facts,
information and skills you have acquired through your learning. You demonstrate your understanding by
interpreting the meaning of the facts and information (knowledge). This means that you need to select and
include in your work the concepts, techniques, models, theories, etc. appropriate to the task(s) set. You
should be able to explain the theories, concepts, etc. meaningfully to show your understanding. Your
mark/grade will also depend upon the extent to which you demonstrate your knowledge and understanding.
Guidance specific to this assessment:
Use a selection of the models/theories discussed in the course relating to each topic to provide a framework
for your audit. You do not need to explain these in depth, but introduce them briefly before analysing and
applying them.
3. Cognitive and Intellectual Skills
You should be able to critically analyse information, and propose solutions to problems arising from that
analysis, including the critical evaluation of the appropriateness of different approaches to solving problems.
Your work must contain evidence of logical, analytical thinking, evaluation and synthesis. For example, to
examine and break information down into parts, make inferences, compile, compare and contrast information.
This means not just describing what! But also justifying: Why? How? When? Who? Where? At what cost? At
all times, you must provide justification/evidence for your arguments and judgements. Evidence that you have
reflected upon the ideas of others within the subject area is crucial to you providing a reasoned and informed
debate within your work. Furthermore, you should provide evidence that you are able to make sound
judgements and convincing arguments using data and concepts,with an understanding of the limits of
knowledge, and how this influences analyses and interpretations. Sound, valid conclusions are necessary
and must be derived from the content of your work. Where relevant, alternative solutions and
recommendations may be proposed.
Guidance specific to this assessment:
GUIDANCE FOR STUDENTS IN THE
COMPLETION OF TASKS – ASSIGNMENT 2
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The tasks themselves specify what is required of you. Take care to answer each question fully, and answer
only the question set. You may find it helpful to keep the tasks to hand when writing to remain focused on
them. Make sure you draw conclusions from the content of your work and highlight any key
recommendations.
4. Practical Skills
At level 5, you should be able to use/deploy a range of established techniques within the discipline, and apply
underlying concepts and principles outside the context in which they were first studied, including, where
appropriate, the application of those principles in an employment context. You should be able to demonstrate
how the subject-related concepts and ideas relate to real world situations and/or a particular context. How do
they work in practice? You will deploy models, methods, techniques, and/or theories, in that context, to
assess current situations, perhaps to formulate plans or solutions to solve problems, or to create artefacts,
some of which may be creative. This is likely to involve, for instance, the use of real world artefacts, examples
and cases, the application of a model within an organisation and/or benchmarking one theory or organisation
against others based on stated criteria. You should show awareness of the limitations of concepts and
theories when applied in particular contexts.
Guidance specific to this assessment:
You should deploy your chosen techniques, models and/or theories to your chosen organisation. Use material
from your research and wider reading to illustrate the points you make. Where possible you should show
awareness of the limitations of the models used when applied to the case itself.
5. Transferable Skills for Life and Professional Practice
Your work must provide evidence of the qualities and transferable skills necessary for employment requiring
the exercise of personal responsibility and decision-making. This includes demonstrating: professional
development to advance existing skills and acquire new competences that will enable you to assume
significant responsibility within organisations; that you can initiate and complete tasks and procedures,
whether individually and/or collaboratively; that you can use appropriate media to effectively communicate
information, arguments and analysis in a variety of forms to specialist and non-specialist audiences; fluency
of expression; clarity and effectiveness in presentation and organisation. Work shouldbe coherent and wellstructured in presentation and organisation.
Guidance specific to this assessment:
You should write a report in a recognised format. All writing should be academic style, formal, focused,
concise and subject specific. It should use a font of Arial 12 point or Times New Roman 12 point, and be
1.5 or double spaced. All graphs, charts, and figures in the main body must be clearly referenced beside or
beneath. Where possible they should not be on separate pages but should be incorporated within the text.
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This section details the extent to which the assessment criteria are demonstrated by you, which in turn determines your mark. The
marks available for each category of skill are shown. Lecturers will use the space provided to comment on the achievement of the
task(s), including those areas in which you have performed well and areas that would benefit from development/improvement.

STUDENT FEEDBACK FORM – A2 AUDIT REPORT

GENERIC ASSESSMENT CRITERIA – BOTH ASSESSMENTS