ASSIGNMENT INSTRUCTIONS

WRITING YOUR ASSIGNMENT:
• This assignment must be completed individually.
• You must use the Harvard referencing system.
• Your work must indicate the number of words you have used. Written assignments must not
exceed the specified maximum number of words. When a written assignment is marked, the
excessive use of words beyond the word limit is reflected in the academic judgement of the
piece of work which results in a lower mark being awarded for the piece of work (regulation
6.74).
• Assignment submissions are to be made anonymously. Do not write your name anywhere on
your work.
• Write your student ID number at the top of every page.
• Where the assignment comprises more than one task, all tasks must be submitted in a single
document.
• You must number all pages.
SUBMITTING YOUR ASSIGNMENT:
In order to achieve full marks, you must submit your work before the deadline. Work that is
submitted late – if your work is submitted on the same day as the deadline by midnight, your
mark will receive a 10% penalty. If you submit your work up to two working days after the
published submission deadline – it will be accepted and marked. However, the element of the
module’s assessment to which the work contributes will be capped with a maximum mark of 40%.
Work cannot be submitted if the period of 2 working days after the deadline has passed (unless
there is an approved extension). Failure to submit within the relevant period will mean that you
have failed the assessment.
Requests for short-term extensions will only be considered in the case of illness or other cause
considered valid by the Director of Studies Team. Please contact [email protected]. A
request must normally be received and agreed by the Director of Studies Team in writing at least
24 hours prior to the deadline. See rules 6.64-6.73:
http://web.anglia.ac.uk/anet/academic/public/academic_regs.pdf
Mitigation: The deadline for submission of mitigation in relation to this assignment is no later than
five working days after the submission date of this work. Please contact [email protected]
See rules 6.103 – 6.132: http://web.anglia.ac.uk/anet/academic/public/academic_regs.pdf
ASSIGNMENT QUESTION
Select a company you are familiar with and one that is relevant to your degree in which you
feel you have employability aspirations. Select one organisation from any of the below
industries:
– Hospitality e.g. Hotels, AirBnB, Restaurants, Spa, Resorts, Events etc.
– Transportation e.g. Taxi, Uber, Airlines, Cruise lines, Rail etc.
– Retail e.g. Supermarkets, Florist, E-Commerce, Fashion shops, Corner store etc.
– Entertainment e.g. Galleries, Museums, Libraries, Cinemas, Theme Parks etc.
For this assignment, you are required to individually produce and submit a professionally
presented management report of 2,500 words about your selected organisation operations,
addressing Tasks 1 and 2 below:
TASK 1
Imagine you are a newly recruited intern within the operations department at your selected
organisation. For this Task 1, evaluate all three operations topics below by discussing the
main theories / frameworks / concepts in each topic AND then applying them by discussing
real examples from your selected organisation.
1. The input-Transformation-output Model – – (Slack, Chapter 1)
2. 4Vs Typology of Operations – (Slack, Chapter 1)
3. Order-winners and order-qualifiers – (Slack, Chapter 3)
TASK 2.
As an aspiring intern, suggest and justify TWO recommendations to improve any TWO
Operations Objectives of Quality, Speed, Dependability, Flexibility and Cost to reach the
end customer of your selected organisation.
Thus within your report, you should discuss relevant theoretical concepts and frameworks,
and apply them to your selected organisation. This will show your comprehensive
understanding of the complex problems faced by operations managers and discuss some
techniques / solutions currently available to help solve these challenges (LO3). With this
assignment, you should also develop problem-solving skills to improve your operational
decision-making (LO4) and enhance your future employability within industry.
The suggested standard report format should include the following sections:
– A cover page
– An executive summary – 1 page, with brief overview of report content.
– A contents page – 1 page, with all relevant sections and sub-sections
– An introduction – 300 words about the selected organisation
– Findings section – 2000 words as main body with four subsections as guided.
– A Conclusion section – 200 words – as overall conclusion
– A reference list – minimum of 8 to 10 academic sources in Harvard ref. system.
– Appendices – optional.
ASSESSMENT CRITERIA
1. Knowledge & Understanding of theories / concepts (Skills). – 25 marks.
2. Research and Application by providing industry examples (Content)– 25 marks
3. Two Recommendations on Performance Objectives (Content, Skills) – 25 marks
4. Report Originality, Structure, Presentation, Referencing. (Skills) – 25 marks
READING REQUIREMENT
– Slack N. and Brandon-Jones A. (2019). Operations Management, (9th Edition), London:
Pearson. Core Chapters: 1, 2, 3, 7 & 8.
– Slack N. and Brandon-Jones A. (2018). Essentials of Operations Management (2nd
Edition), London: Pearson. Core Chapters: 1, 4 & 5
– Other industry reports from your selected organisation.
Students should also consult the main academic journals in the field:
– Production and Operations Management
– Manufacturing & Service Operations Management
– International Journal of Operations & Production Management
– British Journal of Management
– Harvard Business Review
– Sloan Management Review
ARU GENERIC ASSESSMENT CRITERIA AND MARKING STANDARDS: LEVEL 6 – the Depth stage