TASK 1 :

The NOC plan has been given in the template for West Telecom Services.

You need to make an action plan for:

Fault rectification and service restoration

Mange repair and coordinate the implementation of the action plan

Apply the escalation procedure (level 1, level 2, level3)

Finalise the administration and notification process( documentation)

Action plan should have a contingency plan

Engagement of additional services, technical support

Manual switchover to redundant paths

Provision of standby equipment (to be used in critical situation)

Create a communication plan for all the stakeholders, departments with details of outage duration, initial time of outage, geographical print of the problem, services impacted, outcome of automatic switch over to standby equipment’s.

Task 2:

Everything you need to do same as task 1

For the fault you need to consider :

DDOS attack

Failure of transmission equipment

Fibre cut

Radio frequency interference

Satellite transponder failure

Uninterruptible power supply failure (UPS fail)