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| Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. |
Signature: ____________________________ Date: _____/_/_________ |
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| Assessor Details | ||||||
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Assessor’s Name |
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RESULTS (Please Circle) |
☐SATISFACTORY |
☐NOT SATISFACTORY |
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Feedback to student: |
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*If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ No |
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. |
Signature: ________________________
Date: ______/_______/___________
Comment:
Instructions to the Candidates
This assessment is to be completed according to the instructions given below in this document.
Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
Please refer to the College re-submission and re-sit policy for more information.
If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.
Please read the Tasks carefully then complete all Tasks.
To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.
This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately
Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided.
This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor.
Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except where indicated by referencing, and that student have followed the good academic practices noted above.
The assessment tasks for BSBCMM511 Communicate with influence are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCMM511 Communicate with influence describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge Questions
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Questions
Provide answers to all the questions below:
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Explain how tone, structure and style of your communication may impact on others. In your answer: Define tone, style and structure as they relate to communication. Explain how the tone, style and structure impacts others. Use an example to illustrate your answer. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Discuss three ways by which a business can ensure that confidentiality is maintained at work. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Explain the mediation process and at least three key principles that should be taken into account when mediating at work. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Discuss three effective conflict resolution techniques. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Discuss key steps to be followed to identify and resolve workplace problems. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Outline three effective communication techniques for de-escalation of a difficult situation. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Outline effective strategies for cross-cultural communication. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Outline at least five important considerations in ensuring that a meeting is structured. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Explain at least five considerations to ensure that a meeting is inclusive. |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Explain how organisational policies and procedures address: |
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Presenting and negotiating |
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Leading and participating in meetings |
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Making presentations |
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Confidentiality of information |
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| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer: |
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| Industry | Transport | |
| Media and government organisations (at least two): | ||
| Events (at least two): | ||
| Communication channels (at least two): | ||
| Outcome | ☐ Satisfactory | ☐ Not Satisfactory |
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Student’s name: |
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Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? |
Completed successfully? |
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Yes |
No |
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Question 1 |
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Question 2 |
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Question 3 |
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Question 5 |
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Question 8 |
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Question 9 |
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Question 10 |
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Question 11 |
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Question 12 |
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Question 13 |
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Task outcome: |
Satisfactory |
Not satisfactory |
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Assessor signature: |
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Assessor name: |
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Date: |
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