ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment of CHCCCS015 Provide individualised support.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to demonstrate competency in this unit.

Assessment Task	About this task
Assessment Task 1: Written questions	You must correctly answer all questions to show that you understand the knowledge required of this unit.
Assessment Task 2: Case study	You are to read the case study and answer the questions that follow.
Assessment Task 3: Workplace project	You are to develop a report on the support services provided to three different clients.
Assessment Task 4: Workplace observations	You need to complete this task in your workplace. There are two parts to this task: Part A requires you to provide support services to three clients Part B requires you to complete and store reports and documentation as per your workplace’s policies and procedures. Your assessor will observe you during this task.

Supporting resources

You may like to look at the following websites, books and documents for more information about the topics related to this unit:

Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.

Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment appeals

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

Assessment plan

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency in this unit.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements	Due date
Written questions
Case study
Workplace project
Workplace observations

Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?	 Yes	 No
Do you understand the requirements of this assessment?	 Yes	 No
Do you agree to the way in which you are being assessed?	 Yes	 No
Do you have any special needs or considerations to be made for this assessment? If yes, what are they?	 Yes	 No
Do you understand your rights to appeal the decisions made in an assessment?	 Yes	 No

Student name:

Student signature: Date:

Assessor name:

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: CHCCCS015 Provide individualised support.
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Written questions

STUDENT DECLARATION

I declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature:

Student name:

Date:

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessor signature:

Assessor name:

Date:

ASSESSMENT TASK 1: WRITTEN QUESTIONS
	Task summary: This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required. You must answer all 15 questions correctly. Write your answers in the space provided. If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering. You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it.

What do I need in order to complete this assessment?

Access to textbooks and other learning materials.

Access to a computer and the Internet (if you prefer to type your answers).

When do I do this task?

You will do this task in your own time.

Write in the due date as advised by your assessor:

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

Question 1

Provide a definition of each of the following:

Person-centred practice

Strengths-based practice

Active support

Question 2

Explain the following types of person-centred approaches.

PATH – Planning Alternative Tomorrows with Hope

MAPs – Making Action Plans

FP – Personal Futures Planning

Circles of Support

Question 3

Describe what the term ‘self-directed support services’ means to people with a disability or to those who are aged.

Question 4

Describe the concept of ‘self-determination’.

Question 5

Part of your role and responsibilities when providing individualised support is to meet your service’s documentation requirements.

What documentation are you required to complete as part of your work in providing client support? Provide at least three examples and explain the purpose of each one.

Example 1:
Example 2:
Example 3:

Question 6

Under what circumstances might you need to complete a client risk assessment? Provide three examples.

Example 1:
Example 2:
Example 3:

Question 7

Provide a definition of each of the following and an example of each in practice.

Privacy

Confidentiality

Duty of care

Dignity of risk

Discrimination

Mandatory reporting/compulsory reporting

Responsibilities and limitations relating to work role boundaries

Now read each scenario and match it with the correct ethical issue or breach in the table below.

Scenario A Nancy converted to Islam in her late 30s and is now a practicing Muslim. Nancy became confined to a wheelchair after a car accident in her late 20s. Belinda, her support worker, often makes strong political and racial comments about Muslims living in Australia to both clients and colleagues. She is unaware that Nancy is a Muslim.

Scenario B You overhear Beth, one of your colleagues, talking on the phone to her friend during her lunch break. Beth is laughing to her friend over the phone about the mental health issues of one of her aged care clients and disclosing personal details. Beth is outside in the garden area – you are pretty sure that at least one client has overheard her conversation as well.

Scenario C Jason, one of the support workers, tells you during his handover that he noticed a few bruises on Carly whilst bathing her before bedtime. Carly is one of his youngest clients, who is only 13 years old.

Scenario D Steven, one of the support workers, has been known as popular with the female clients. He likes to joke around with them and make them laugh. On occasion he brings in surprise treats or gifts for them. Lucy, one of his regular clients, tends to receive more gifts from him than the others. This includes flowers, clothes and chocolates. Steven has also been observed to spend time with her beyond the hours of his shift.

Scenario E Clients in wheelchairs who visit your recreational facility once a week have not been properly informed about the rotting ramp board at the front entrance. There is a side entrance clients can access safely, however they are not advised to use it as the front board seems to be holding up for the time being.

Scenario F Georgie has a mental illness and wants to go outside and put the fallen twigs that have accumulated in the garden into a big pile. Felipe, his support worker tells him strictly that he’s not allowed to go outside for fear of him poking himself in the eye or falling over. Georgie has fallen over in the garden once before. Felipe locks the door and Georgie begins to cry.

Scenario G Maria has a mild intellectual disability. She has capacity to make her own decisions, and has not identified anyone who can make decisions on her behalf. Amy, her sister, approaches a new employee at your service and asks them for health information about Maria, particularly related to some new medication she has heard Maria is taking. Maria says she wants to research the medication and make sure that it is the right choice for Amy. The carer looks up Maria’s record and provides Amy with the medication details.

Ethical issue/breach	Which scenario covers this?
Privacy/confidentiality
Discrimination
Work role/boundaries
Duty of care
Mandatory reporting
Dignity of risk

Question 8

Explain the key objectives of the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD).

Question 9

Provide three examples of circumstances that require you to make an adjustment or variation of a client’s individual plan.

Example 1:
Example 2:
Example 3:

Question 10

Provide five examples of client rights that you must uphold as part of your job role.

Example 1:
Example 2:
Example 3:
Example 4:
Example 5:

Question 11

Provide two examples of when members of the support team might be required to provide feedback on individual plans.

Example 1:
Example 2:

Question 12

List three situations where a care worker may experience a risk to their health or safety.

1.

2.

3.

Question 13

Identify three examples of risks that can occur in a care environment.

Example 1:
Example 2:
Example 3:

Explain what steps a worker should take when they are confronted with such risks to one’s safety.

Question 14

For each area below, identify three examples of how carers can support ongoing skills maintenance and development of new skills in each area

Life skills
Example 1:
Example 2:
Example 3:

Social skills
Example 1:
Example 2:
Example 3:

Vocational skills
Example 1:
Example 2:
Example 3:

Personal support skills
Example 1:
Example 2:
Example 3:

Question 15

Read the scenario below and identify a minimum of five factors that would affect the support received by this client.

Antonio is a 45-year-old male client who sustained an acquired brain injury after a motorcycling accident. He is an Italian expatriate who moved to Australia with his family 5 years ago. He speaks little English and prefers to use Italian where possible, depending on his children to assist him with translation. He is unable to work as a result of his injury and has become isolated since the accident, rarely leaving his home and relying predominantly on his wife and children for support.

Explain how social devaluation can impact clients who require support.

Explain how cultural differences can affect clients who require support.

Question 16

There are many people you would be expected to work alongside and liaise with in your profession as an individual support worker. In order to provide the best possible care for your clients, it is important to understand the roles and responsibilities of different parties.

For each of the following roles, provide a description of what their expected responsibilities in the workplace would be.

Role	Responsibilities
Carers and families
Person being supported
Health professionals
Individual workers
Supervisors

For each role pairing below, describe the type of interaction that would occur as well as the communication methods or channels.

Role pairing	Reasons for interaction	Communication methods/channels
Supervisor/Individual workers
Health professionals/ Carers and families
Person being supported/ Health professionals
Individual workers/Carers and families
Supervisor/Carers and families
Person being supported/ Individual workers

Question 17

Provide a brief description for each model of care in the table below.

Model of care	Description
Person-centred model
Service delivery
Advocacy
Inter-agency approach
Charity model
Medical model
Rights model

Question 18

There are some situations that you may encounter where it is appropriate to confirm information or details in a client’s individualised plan with their family and/or carers.

Provide three situations under which you may need to communicate with the client’s family and/or carers.

1.

2.

3.

Question 19

One of your responsibilities as a care worker is to observe your clients for changes and report them to your supervisor. List three observations you might make that you would need to report to your supervisor.

1.

2.

3.

Question 20

It is part of your role and responsibility as a care worker to complete workplace documentation, including progress notes and observations of your clients. Services will have specific requirements around how you are to record your information.

Indicate at least six guidelines that must be followed when documenting observations and client information.

1.

2.

3.

4.

5.

6.

Question 21

As part of a service’s privacy procedures, client documentation and other information must be stored in a way that will keep client’s information private.

Explain three ways in which a worker must ensure that information is stored as per procedure.

1.

2.

3.

Question 22

As you are working closely with clients, you will get to know them well and will often be able to identify when something may be wrong or of concern. The signs you are seeing could be that the client has unmet needs.

List four indicators of unmet needs you may encounter in your work as a care worker.

1.

2.

3.

4.

What do I need to hand in for this task?	Have I completed this?
Your answers to each question	

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: CHCCCS015 Provide individualised support
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Case study

STUDENT DECLARATION

I declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature:

Student name:

Date:

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessor signature:

Assessor name:

Date:

ASSESSMENT TASK 2: CASE STUDY

Task summary: You are to read the case study and answer the questions that follow.

What do I need in order to complete this assessment?

Access to textbooks and other learning materials.

Access to a computer and the Internet (if you prefer to type your responses).

When do I do this task?

You will do this task in your own time.

Write in the due date as advised by your assessor:

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

Instructions:

Read the case study below and answer the questions.

Case Study: Tully

Tully is a 75-year-old female who has an intellectual disability. She enjoys art, reading and music. She is not overly social and tends to spend time alone privately completing recreational activities. She has been a smoker for 40 years and usually smokes up to 8–10 cigarettes a day. She is able to go for walks for short periods at a time only. Tully is sensitive to loud noises in the environment, which causes her to become quite anxious and stressed. Being anxious or stressed causes Tully to smoke more frequently through the day. Tully’s father passed away from lung cancer due to smoking when she was younger, so one of her goals is to cut back on smoking. She is hoping to smoke only 2 cigarettes per day.

Imagine you were Tully’s support worker. Explain how you would do the following:

Interpret and clarify your role in putting in place an individualised plan for Tully, and why.

Who you would work with in putting together the individualised plan and why.

Who you would discuss issues with if you encountered situations that were beyond your skills, knowledge or area/s of responsibility, and what the role of that person would be?

Ensure that Tully understands her rights as a client and what she can do if she feels her rights are being infringed upon.

Explain how you would work with Tully to determine strategies to help her achieve her goal. In your answer, identify at least three strength-based activities that would assist in promoting her independence, and how you would ensure Tully is able to make her own informed decisions.

Identify at least two other health professionals who may be involved in supporting Tully to achieve her goal.

It’s two weeks later and Tully tells you that she wants to go for a longer walk today, down a particular tree-lined street that she finds relaxing. Her confidence has been building as she has noticed progress in her general health and wellbeing.

You know that the end of the street has some roadworks being done on it and there are a few noisy trucks and machinery. You tell Tully no, it’s not a good idea and explain why. She becomes frustrated and upset – she was so looking forward to the walk and thinks she can deal with the noise if she knows it’s coming and she can approach it slowly.

Have you done the right thing for Tully? Explain your answer. What other options could you have suggested?

It’s many months later and Tully has successfully quit smoking. She managed to get down to two cigarettes a day, and then decided to quit completely. She is ecstatic at exceeding her original goal! Explain how you would support Tully to maintain the strategies and skills she learned to help her quit smoking, to ensure that she does not ‘fall off the wagon’ and start smoking later down the track.

You go on leave for several weeks and when you return you notice that Tully’s stress and anxiety levels seem to have increased somewhat. She also appears to have put on some weight. There are several unfinished craft activities put aside and she appears to have no interest in completing them.

What appears to be the problem and what might be the risks involved? What would you do in this situation?

What do I need to hand in for this task?	Have I completed this?
Your answers to these questions	

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: CHCCCS015 Provide individualised support
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Workplace project

STUDENT DECLARATION

I declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature:

Student name:

Date:

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessor signature:

Assessor name:

Date:

	ASSESSMENT TASK 3: WORKPLACE PROJECT
		Task summary: You are required to write a report on the provision of support services for three clients in your workplace (one report for each client).

What do I need in order to complete this assessment?

Access to your workplace

Access to three clients in your workplace

Supervisor’s permission form for each client (see end of this task)

Access to three individual support services plans

Access to a computer (if you prefer to type out your answers).

When do I do this assessment?

You will do this task in your workplace.

Write in the due date as advised by your assessor:

what do I need to do if I get something wrong?

If your assessor sees that you have not completed all parts of each report correctly, or have not worked with three clients, they will give you some feedback and you will need to resubmit.

Instructions:

This task requires you to choose three clients and report on how you used their individual support plans to provide support.

Before you begin this task, you must obtain permission from your supervisor to work with each client. Where possible, try to choose at least one client who has a guardianship or advocacy arrangement in place, or who has a family member or carer involved in their care.

Ask your supervisor to sign the permission forms at the end of this task. You will need to submit this as part of your assessment.

Review the report template provided – there is one for each client you will need to fill out. This will help you figure out what you need to do and write about.

Your reports will need to be filled in over a period of time, as you will more than likely not be able to fill them out based on one day or one shift of work. Where you are unable to answer or experience any of the items in the template provided, talk to your supervisor about how these items are addressed by carers.

Provide as much detail as you can in your report for each area (at least one – two paragraphs).

Remember, in order to adhere to privacy and confidentiality procedures, you must make sure that you do not:

identify your clients by name

identify family members or friends of the client by name

document any other identifiable information (such as names of health practitioners, locations of other services being used, etc)

identify colleagues by name.

You should refer to clients as Client 1, Client 2 and Client 3 or similar. Refer to family as Family 1, Family 2 or mother, sister, father, husband etc. Refer to locations in the generic sense, such as ‘a trip to the GP’ or ‘a session with their counsellor’ and so on. Refer to colleagues as Colleague 1 or Staff 1 or Support Worker 1 or similar.

When you have finished each report, give it to your supervisor to review and sign off that your statements are accurate and true records of your work activities and performance.

What do I need to hand in for this task?	Have I completed this?
Your completed report for client 1	
Your completed report for client 2	
Your completed report for client 3	

Provide Individualised Support – Permission Form for Client 1

Supervisor’s approval I, , <Supervisor’s name> approve <student’s name> to undertake this project with <Client’s name>. Approval is dependent on the following conditions: The student is to work with three clients. The student must be supervised at all times when working with the client. The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself. Supervisor’s name: Signature: Date:

Provide Individualised Support – Permission Form for Client 2

Supervisor’s approval I, , <Supervisor’s name> approve <student’s name> to undertake this project with <Client’s name>. Approval is dependent on the following conditions: The student is to work with three clients. The student must be supervised at all times when working with the client. The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself. Supervisor’s name: Signature: Date:

Provide Individualised Support – Permission Form for Client 3

Supervisor’s approval I, , <Supervisor’s name> approve <student’s name> to undertake this project with <Client’s name>. Approval is dependent on the following conditions: The student is to work with three clients. The student must be supervised at all times when working with the client. The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself. Supervisor’s name: Signature: Date: