g 119.4h151 I Assess.- x instration/Downloads/SSBCMM511.0Assessoi3O,13 r kino,20Guide.pdf i of 26 ) LD OD Read aloud 9. Outline effective strategies for cross-cultural communication. Response should broadly cover the following: • Develop awateness of individual cultures and differences in communication. • Keep communication clear. simple and ambiguous. • Avoid humour as humour varies across cultures. • Se courteous and respectful at all times.
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10. Outline at least five important considerations in ensuring that a meeting is structured. Response should include at least five of the following: • Clarifying timing such .54,1 a. finish times, as well as the overall duration of the meeting. • Clanfy roles and restrunsibilities of all of those involved in the meeting. • Establish ground Rites arid guidelines for ail of those involved in the meeting. • Foliew the agenda at ail times. • Summarise key decisions and action at the end of meeting. • Record recommendations a. allocate responsibilities for specific tasks. • Ensure that everyone h. the opportunity to contribute.
11. Explain at least five considerations to ensure that a meeting is inclusive. Response should include at least five of the following: • Planning a meeting lime that will suit everyone: for example, not too late in the day, which could exc.lude workers who leave early.
korn all. • Erasure that everyone has the opportunity to provide feedback by encouraging feedback Piesenting information cleatly to ensure it Is understood by all. Using visuals to assist in presenting information. • Using Informal seating arrangements to make rneetings less intimidating. 12. Explain how organisational policies and procedures address: • presenting arid negotiating • leading and participating in meetings • making presentations • confidentiality of information.
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