Welcome to IFN591 Week 3:
UX Research
Agenda
1. Questions
2. Introduction
3. Say methods: interview, focus group;
Activity 1: prepare interview guide
4. Do methods: observation, contextual
Inquiry, usability test
Activity 2: prepare do method
5. Make methods: photo elicitation, card
sorting, collage, mapping, diary
Activity 3: select and prepare make method
6. Summary and next steps
Bernd Ploderer and Tara Capel
IFN591 Principles Of User Experience
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1. Click … and Rename to
add your team number
to your name (eg ”30
Bernd Ploderer”) to help
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Updates, Homework
and Questions
IP Agreements are now available
on InPlace, instructions on Canvas
Are you looking for a team?
Your current homework:
1. Finalize your project scope, target
group and recruitment plan
2. Choose & summarize UX framework
What questions do you have?
UX Research
Introduction
A first step in UX design is to understand the needs and
challenges of target users in a real-world setting
Assignment 1 Assignment 2 Assignment 3
http://longevity3.stanford.edu/designchallenge/design-thinking-process/
Why do we need to engage with target users to understand
their experience? Can’t we just use our personal experience?
What can you see?
Don’t yell out the answer
if you know the answer,
just raise your hand
You cannot go back to not seeing the cow.
The same goes for user experience research – you cannot see
your design or technology in the same way as (novel) target
users do.
The importance of being able to understand the experiences
from the perspectives of your target users Why Use (Different) Methods?
Aim for a deep understanding of experiences by
combining different methods (triangulation) papers/FromUsercenteredtoParticipatory_Sanders_%2002.pdf http://www.maketools.com/articles
Say
Do Make
– Interview
– Focus group
– Observation
– Contextual inquiry
– Usability testing
– Diary
– Photo elicitation
– Card sorting
– Collage
– Mapping
UX Research Methods Your assignments 1 & 2 need to cover say,
do, & make.
Combining Say, Do, and Make Methods
Combine methods to gain different perspectives on your research
aims
Methods need to be designed to reflect your particular study setting.
Not every method is suitable for every project or setting.
Use interview questions to follow up on do- & make-methods
Interview (Say) &
Usability Test (Do)
•Ask your main interview
questions
•Conduct usability test
•Introduce diary
Diary (Make)
•Participants keep
track of activities
over 5 days
Interview 2
•Ask for further
detail on on diary
entries
Say methods
Prepare your interview guide
Interview (Say Method)
Interviews are a “conversation with a purpose”
(Kahn & Cannell 1957)
Common research method in many different disciplines BUT there is an
art to doing them well
Three different types of interview:
• Unstructured
• Semi Structured
• Structured
FOCUS GROUPS: Group interviews; structured and attentively moderated; often
used at early stage of need findings, or later to gain reactions to prototypes
~ Ok for assignment
✅ Ideal
for
assignment
❌ don’t use for
assignment
↳m
↳
How NOT to run an interview (http://youtu.be/zP0sqRMzkwo)
What are the things you should
NOT do in an interview?
What would you do differently
to improve this interview?
Interview tips
Allow respondents time to think (don’t rush for responses)
Listen more than you speak
Ask simple, open-ended questions
“Can you tell me more about …”
Ask about concrete experiences
“When was the last time you noticed a bird outside? Where and when did this happen?
Help respondents to develop information (probing)
“Can you tell me more about x?” “Where/When did this happen?”
“How did it start?” “What happened next?”
“Who else was there and what did they do?” “What did you think about that?”
“What were your feelings about that?”
Record and transcribe interviews word by word
Interview Guide
Prepare a list of questions that covers all your key
questions and includes follow-up questions.
Easy beginning
Covers all topics
Moves from general to specific
Uses open-ended questions asking about
concrete experiences
Uses the time wisely
Brainstorm questions
Identify and order topics
INTRODUCTION
Welcome
Thank you for your time
Let me briefly tell you about the aim of this interview: …
Please read the consent form and let me know if you have
any questions.
Is it ok if I start recording?
TOPIC 1: X
Can you tell me about the last time you did X?
• What started X?
• What were the key steps/challenges?
• How long did it take?
• What was the outcome?
• …
TOPIC 2: Y
…
Is there anything else that I have missed in this
interview?
I will now stop recording.
Thank you for support
Questions about the person
Can you tell me a little bit about your …?
What motivated you to…?
How would you describe your …?
Can you give me some background on your…?
Have you ever … ? Can you tell me more about it?
This is to get a broad understanding of your participants,
so you can create design specifications in assignment 2
• Create a persona that describes their background,
motivations, goals, needs, and behaviours
We will discuss this in detail in week 8
Persona outline https://
qubstudio.com/blog/how-to-create-ux-personas/
Questions about the social context
Who was involved in x?
What did they do? Why? How were they affected
by x?
Where did x take place? Can you tell me more
about the place?
…
This is to get a broad understanding, so you can
create design specifications in assignment 2
• Create a rich picture of the stakeholder that
make up the context
We will discuss this in detail in week 8
Monk, S. and Howard, S. (1998) The rich picture: a tool for
reasoning about work context. Interactions 5(2), 21-30
http://doi.acm.org/10.1145/274430.274434
Questions about the
steps people take to get
things done
& their experiences and
frustrations at each step
How did x start? What happened next?
Can you talk me through the steps of
….? How did it finish?
What were the main challenges /
highlights when you did x?
… A
simple journey map from
https://www.nngroup.com/articles/jour
ney-mapping-101/
We will discuss this in detail in week 8
Include questions based on your UX framework,
to learn about current and desired experiences
Four pleasures
(i) Physio-pleasure
(ii) Socio-pleasure
(iii) Psycho-pleasure
(iv) Ideo-pleasure (cognitive)
Interview Guide – duration 30-45 minutes
Introduction
•Introduce yourself
•Explain your study
goals
•Ask for consent to
record
Main body
•Background and context, eg studies,
work, club, support network
•Views around self-care: introduce
self-care (e.g. give personal example),
Understand self-care definitions,
needs, and practices
•Understand digital technology use
•Views on digital technology and selfcare
•Views on QUT Wellbeing app
End phase
•Prepare participant
for do method &
make method
•If you do a diary/
cultural probes
study, set a date
for your next
interview
•Check your
recordings
Example interview questions: background
Let’s start with you studies:
• What do you study? Why did you choose this degree?
• What has been one of the highlights of your studies so far?
• Can you think of an example of something that has been really challenging? …
Let’s continue with your student club [if you focus on groups]
• Can you tell me more about club x? When did you join the club? What made you join? What is the
club about? What is your role in the club? How often do you meet? How much time do you spend
on it per week? What kinds of people are club members?
• Can you tell me about the last time you joined a club activity? When / where was it? What did
you do? Who else was there?
• What do you like about the club? What have been your highlights since you’ve joined?
• What have been some of the challenges?
• …
Note: these are examples only; this list is far from complete
Example interview questions: self-care
Aim to understand how participant/s define what is Self-Care?
• ie., Could you please tell me what do you consider to be Self-Care in your own words?
• Ie., Can you provide a few examples of Self-Care?
• Aim to understand how important self-care is to your participant/s and what their self-care
needs are?
• ie., How much time do you spend doing ? Why do you think is important to
you? demanding What (challenging) areas of everyday for people? life – physical, social, emotional, psychological, spiritual, financial, and study and workplace – are important (valuable) or
Aim to understand how your participant/s started thinking/doing/talking about
self-care?
• ie., Can you recall first time you started thinking about self-care? Do you remember day/
time/situation? Perhaps, it did not happen straight away, is it possible that you gradually
developed self-care activities? How did you hear about self-care, from your friends (and list
other possibilities watched/read/listened on podcast, blog, TV etc?) How did you understand
what is the best thing for you?
Activity 1 (8 minutes)
Draft an interview guide
Prepare a list of questions that covers all your key
questions and includes follow-up questions.
1. Brainstorm questions about your project
2. Identify and order topics
1. Possible topics: background and context, views
around self-care, self-care needs and practices,
technology practices, digital technology in relation to
self-care, QUT Wellbeing app
3. Keep questions simple and open-ended
4. Ask about concrete experiences / examples
5. Share and discuss questions with people at your
table
INTRODUCTION
Welcome
Thank you for your time
Let me briefly tell you about the aim of this interview: …
Please read the consent form and let me know if you have
any questions.
Is it ok if I start recording?
TOPIC1: X
Can you tell me about the last time you did X?
• What started X?
• What werethe key steps/challenges?
• How longdid it take?
• What wasthe outcome?
• …
TOPIC2: Y
…
Is there anything else thatI have missed in this
interview?
I will now stop recording.
Thank you for support
Do
methods Observation Contextual Inquiry
Usability Test
..
–observation
2. – contextual inquiry
3.
–usabilitytest
Observation
WHY OBSERVE
• Watch participants as they carry out an activity and take notes
• Different degrees of participation by the observer
• Watching from afar but not interfering
• Taking an active part in the activities
• BUT make people aware that you are observing them !
• Immersive fieldwork/observation: Through participation in everyday life, very detailed knowledge
can be obtained
✓ Gain insights into stakeholders’ activities
✓ Good for understanding the nature and context of the activities
✗ But, it requires time and commitment, and it can result in a huge amount of data
Contextual Inquiry
A combination of interviewing people and observing them while they carry out activities in their natural environment,
usually for several hours
About understanding what people do, rather than what they say they do!
Focussing on how and why they do it
A simple interview on campus or in someone’s home etc. is NOT a contextual inquiry
Tips for observing and taking field notes
Take notes (on paper) while you are in the field, or as soon as you can afterwards;
extend and complete your notes immediately after the field visit
Note the AEIOU: activities, environments, interactions, objects (and technologies),
and users
• Describe activities in the order in which they occur
• Use exact quotes of interactions when possible
• Use pseudonyms to protect confidentiality of users/people
• Take photos & create video recordings of interactions with participants, if you can
• Create maps to describe environment and to locate objects and users
Separate your observations from your thoughts and assumptions
• Have two columns in your notes – one for observations, one for thoughts and
assumptions about your observations
• Use field notes template available on Blackboard
Record date, time, place, and name of researcher on each set of notes
Usability Testing
See appendix on Blackboard for more
details
Practical method where representative users attempt
representative tasks and think aloud as they work through the
tasks.
Typically includes surveys a/o interviews to reflect on usability
Helps to identify
o what is working well,
o what problems users have with the design,
o and what and how the design can be improved
We are researching the technology, not the user, e.g.,
o Fully-functional designs
o Paper prototypes
o Somewhat-functional software…
Can be done in a lab, a person’s workplace, over the web, …
Aim for multiple rounds of usability tests
Thinking Aloud
Users speak their thoughts while doing the task
• NOT what they are doing, but
• what they are trying to do
••
why they took an action
how they interpret what the system di d
Gives insight into what the user is thinking
• most widely used evaluation method in industry
• may alter the way users do the task
• unnatural (awkward and uncomfortable)
• hard to talk if they are concentrating
I am looking for…
1.
I sought
2.
3
S
–
Give them taste!!
ex. try findpodcast thatinterestedene
+it Id
Steps for Preparing a Simple Usability Test
1. Define the audience and their
goals
2. Create tasks that address these
goals
3. Get the right people
4. Watch them try to perform the
tasks (run the actual usability
test)
5. Analyse your observations
For example,
1. people who want to book flights, i.e., who are
value conscious, want flexible time options,
compare different airlines and dates, shop
online, …
2. You decided to visit a friend in Melbourne over
a weekend in June. Starting from the webjet
homepage, find the cheapest flights in June that
suit your time preferences. …
Find out if you can cancel the flight and get fully
reimbursed if travel restrictions are put in place.
3. Recruit people who fit your target audience
4. —
5. What worked well? What problems did you
observe? How can the design be improved
Let’s run a usability test!
Volunteer needed who is interested in
booking flights thanks 🙂
Usability test script available on Canvas
Audience: observe the usability test and
take notes:
1. What worked well?
2. What problems and questions emerged?
3. How can the website be improved?
33
Sample usability test (by Steve Krug)
http://www.youtube.com/watch?v=QckIzHC99Xc
Illustrates the procedure of usability test (25 minutes)
Usability Test Recording
Record usability tests so you can
analyse and present insights later on
Your recordings should capture
• screen interactions
• audio
• a video of the participant
(if necessary with a separate camera)
Face-to-face
Software options
Online:
• Zoom: ask your participants to screen-share
their browser window, record via zoom
• Mac OS & Windows: Zoom, Screencast-O-Matic
https://screencast-o-matic.com/ (free)
• Windows: Morae
https://www.techsmith.com/morae.html ($$)
• iOS has screen recording in-built (check that
audio recording is on)
• Android: DU Recorder
https://play.google.com/store/apps/details?id=c
om.duapps.recorder&hl=en_AU
36
Activity 2: Prepare Do Method
If you run a usability test
1. What system will you test
2. What tasks will you ask participants to perform?
3. How will you screen-record?
4. What interview questions will you ask afterwards about
their experience during the test?
5. Introduction: what information will you give to
participants; how will you remind them to think-aloud?
If you observe in person
1. Aim & focus: What is the aim of your observation? What
activities are relevant to your project? Where / in what
environment (real world, online) will you observe?
2. Logistics: How will you get access? When? How much
time will you spend observing? How many observations?
How do you know it will be enough?
3. Role – are you watching from afar, will you take part in
the activity, will you ask questions as you go along (as in a
contextual inquiry)?
4. Interview questions: what questions will you need to ask
(and add to your interview guide) to check and discuss
your observations?
5. Recording: how will you take notes, capture, or record
observations?
Short break – have a stretch 🙂
Sit on one hand.
Tilt your head away from the hand you’re sitting on.
Tilt your head slightly forward, towards your shoulder.
You should feel the muscles in your neck and shoulder
being stretched.
Change sides, and repeat.
Gently lift your shoulders.
Let them slowly fall.
You should feel tension being released as your
shoulders drop.
https://www.bupa.co.uk/newsroom/ourviews/desk-stretches
Make methods
Diary, photo elicitation, card sorting, collage, mapping
3. Make methods
Also known as
Object-based techniques
Generative tools
Assumption: everyone is creative
Process:
text prompts
reflect in an interview
1. Prepare a range of visual materials and
2. Invite participants to make things and to
3. Can provide insights into tacit knowledge,
experiences, and desires
http://www.maketools.com/articlespapers/FromUsercenteredtoParticipatory_Sanders_%2002.pdf
Diary
Participants self-record activities and experiences on schedule
Useful to study long-term phenomena where observation would be
impractical
Flexible in content, duration, and media (paper, online, audio/video
recording)
Can vary from structured to open-ended
Can be done over a distance
Used at different stages of design
• Early stage of empathizing with experiences
• Reactions to some prototype ideas
Elaborate on diary entries through interview
Example: paper
diary to study
media usage
From Goodman, E., Kuniavsky, M., & Moed, A. (2012). Observing the user experience: a
practitioner’s guide to user research (2nd ed.). Waltham, MA: Morgan Kaufmann, p.245.
Example: simple online self-care
diary and follow-up interview
Event-based diary: ask participants to log every time they engage in a self-care
activity
• Keep diary entry brief
• Include an image / screenshot to prompt reflection in follow-up interview
Follow-up interview to go through the responses and ask participants to elaborate:
• Activity details: can you walk me through the different steps of the activity?
What triggered the activity? What was the outcome?
• Digital technology and other things: how does it work? what role does it play?
• Context: where, when, who was involved?
• Why do you do it? What got you started? Where did you get the idea from?
• Care and wellbeing: how does this activity affect you physically, mentally,
socially, spiritually, or emotionally?
• Timing: how long does it it take? How often do you do this?
Example: screen
time diary
Ask participant to turn on app and screen time logs on
their mobile phone (e.g., Apple Screentime, Android
Digital Wellbeing)
At the end of each day (time-based diary),participants
write a diary entry to reflect on experiences, such as
• A particular app on that day and how it was used for
self-care
• Screen time statistics of that day
• Any attempts to limit screen usage
Participants share diary entry as text message/ via a
messenger app together a with a screenshot of the
screentime log or relevant app
Use follow-up interview to go through logs and apps,
and to elaborate on responses
https://www.apple.com/au/newsroom/2018/06/ios-12-
introduces-new-features-to-reduce-interruptions-and-managescreen-time/
Example: self-care
diary
Claisse, C. et al. 2022. Investigating Daily Practices of Self-care to Inform the Design of Supportive Health
Technologies for Living and Ageing Well with HIV. In Proc. CHI ’22. ACM, New York, Article 524, 1–19.
https://go.openathens.net/redirector/qut.edu.au?url=https://doi.org/10.1145/3491102.3501970
Claisse, C. et al. 2022. Investigating Daily Practices of Self-care to Inform the
Design of Supportive Health Technologies for Living and Ageing Well with HIV. In
Proc. CHI ’22. ACM, New York, Article 524, 1–19.
https://go.openathens.net/redirector/qut.edu.au?url=https://doi.org/10.1145/34
91102.3501970
Colour in
mood and
sleep
Reflect on
thoughts,
feelings,
events
related to
health and
wellbeing
Photo Elicitation
Discuss photos in interviews to learn about people and
experiences
• Photos stimulate different parts of the brain than
words do
• Personal photos can evoke stories
• Ambiguity can evoke reflection
Also known as ‘photovoice’
Photos can be generated by the researcher or participant
Photo Elicitation to Study Health Values
Instant camera provided
“Please take up to 10 photos of things that are important to
your health or well-being.”
Interview begins by asking the patient or caregiver to tell us
what is important in each photo.
Berry et al. 2017. How Values Shape Collaboration Between Patients with Multiple Chronic Conditions
and Spousal Caregivers. In Proceedings of CHI 2017. DOI: https://doiorg.ezp01.library.qut.edu.au/10.1145/3025453.3025923
CG4 said the following when we asked what she did to manage her
health: “…we have 11 grandchildren. We go to their sports functions…
we’re never home…The neighbour next door just said to us, ‘You are
the most people on the go that I’ve ever seen.’ So, we just do a lot
with our church and with our kids. When you have four and five kids,
there’s a lot to do—and 11 grandkids. Keeps me busy…we probably
need to take more time for—to take care of our body in a sense of
exercising, yes…but on the other hand, if we weren’t on the go, we
might just be sitting here and doing nothing.” (CG4)
Card Sorting
Prepare a set of cards with a word or single image related to
your research topic
Ask participants to select, cluster, or rank cards in order of
preference
Ask questions about their card choices, the way they order
them, or the meaning of cards for them
Useful to elicit
• Terminology (what people call things)
• Categories (groups and their names)
• Relationships (proximity, similarity, hierarchy)
• Reflections on activities and experiences
From
https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computerinteraction-2nd-ed/card-sorting http://
www.designkit.org/methods/24
Card sorting to reflect on emotions and experiences
Ask participant to discuss a particular experience, e.g., the
last time you stayed in hospital
Ask participant to identify and describe key moments, e.g.,
how you got to the hospital, experience during assessments,
stay in room, debrief before going home.
Lay out the cards on the table, and ask participant to select
an moment. emotion card that best describes how they felt at a key
Include blank cardsto fill in their own emotion wordsInvite
participant to describe why they felt that way
Reflecton what could have beendone differentlyto
improve the experience in that key moment
Dewar, B., Mackay, R., Smith, S.,Pullin, S., & Tocher, R. (2010). Use of emotional touchpoints asa method
of tapping into the experience of receiving compassionate care in a hospital setting. Journal of Research in
Nursing, 15(1), 29-41. doi: https://doi-org.ezp01.library.qut.edu.au/10.1177%2F1744987109352932
emotion cards are available on http://myhomelife.org.uk/wpcontent/uploads/2014/11/MHL_Toolkit_FeelingsWords.pdf
Collage
Creative exercise of making collages from a set
of visual data
Helps participants express themselves by
making the collage & talk about the collage.
Don’t worry about aesthetics of the collage –
we are interested in the personal stories
behind the collages
Can be a group activity
Collage Process
Prepare visual data (images, icons, shapes, words) relevant to
your topic
• Some background research is necessary
• Balance positive vs negative; concrete vs abstract
• A large variety in content
Provide extra material
• Scissors and glue
• Geometric paper cutouts such as stars, squares, and circles
• Colored markers and pens for annotation and drawing
• Sheets of plain paper (A3 or larger) as the backing for the
collage
Provide instructions on the topic of the collage
Take part in creating collages
Once the collage is ready, ask participants to share their stories
with the help of the collage
Listen and ask follow-up questions
Sanders, E. B. N., &
Stappers, P. J. (2012).
Convivial toolbox:
Generative research for the
front end of design.
Amsterdam: BIS, p.88.
Example: Journeys of Stroke Survivors
Materials
Instructions
Please create a collage to describe:
What was your journey like after coming home from hospital,
i.e., during the first few weeks and months?
Draw a time line
Start with facts: stroke (what happened), when did you come
home?
Indicate important points in your journey of coming home, and
if relevant, going back to work?
How did you feel at these different points?
What information and support did you receive in your journey?
Please talk us through your collage and share your experiences
Example:
Journeys of
a stroke
survivor from
hospital to
home
Ploderer, Bernd, Muller, Jennifer, Busato,
Matthew, Tariq, Amina, Clark, Kevin, & Green,
Theresa (2022) Co-Design with People Who
Have Had a Stroke to Better Understand the
Transition from Hospital to Home: A Narrative
Account. In Proc. OzCHI ‘22 https://
eprints.qut.edu.au/238180/
Mapping
Participants create maps to represent their
relationships between people, objects, or spaces.
• helps externalize people’s
beliefs, perceptions and
experiences to enrich an interview
Mapping Places and Activities/Movements
Goodman et al. (2012) Observing the User Experience.p.197
Mapping Process
Ask user(s) to draw a map on a sheet of paper.
• Provide them with required materials
• Audio/video record their process
• E.g. “can you draw the ‘flow of money’ in your household?”
• E.g. “can you draw a map of your home and your activities in the afternoon
and evening?”
Ask questions based on the final map
• Can you talk me through your map?
• Can you tell me how these two boxes are connected?
• Why have you emphasized on this object in your map?
Mapping
Experiences
Activity 3: Prepare Make Method [5 minutes]
Which make method?
• Diary
• Photo elicitation
• Card sorting
• Collage
• Mapping
Brainstorm and prepare activities and materials for your method
Provide instructions for participants
Prepare interview questions to reflect on things made by participants
Summary and next steps
UX Research Methods
Say
Do Make
– Interview
– Focus group
– Observation
– Contextual inquiry
– Usability testing
– Diary
– Card sorting
– Collage
– Mapping
– Photo elicitation
Tools and tips for
online UX research
A shared google doc created by fellow
students with tips and tools to conduct your
say-do-make methods safely over a distance
Please update the document to share your
own tips and tools
Access via Blackboard – Online research tools
Or via https://docs.google.com/document/
d/11Xtm
0DgsNQDpsphPJpkZ1fDhMq8gRB3xpvV0kTPz
hsA/edit?usp=sharing
Methods: a guide but not a recipe
Data gathering instruments need to be designed to
reflect your particular study setting. Not every
method is suitable for every project or setting
Use the UX framework (UX honeycomb / four
pleasures) to structure your instruments (e.g.,
interview questions)
Explain why your approach/combination of
methods is best suited to the particular context
Reflect on the limitations of your methods, and on
how your own involvement has shaped the findings
Image: vecteezy.com
http://semanticstudios.com/
user_experience_design/
Summary
User experience research is often the first
step in a human-centred design process, to
understand the experiences and
challenges of our target group
It is important to understand experiences
from the perspectives of your participants
(rather than from your own perspective)
Combine (triangulate) say-do-make
methods insights into to gain experiences deep and multi-faceted
Say methods include interviews and focus
groups, which allow you to hear what
people think they do
Observations allow you to observe what
people do, as opposed to what they say or
think they do
Make methods help you gain a deep
understanding of the experiences, desires,
and tacit knowledge of a person
Next Steps
By next week, complete the activities started
today:
1. interview guide (say method)
2. Do method (usability test / observation)
3. Make method
4. Don’t forget to update the interview guide,
or to conduct a follow-up interview, to
discuss observations and make methods
assignment 1:
Next week we will cover the last parts of
1. Research ethics
2. Presentation format
Reminder
Click … and Rename to add your team
number to your name (eg ”30 Bernd
Ploderer”)
This will help me set up breakout rooms
for our activities after the break.
Activity 1 (8 minutes)
Draft an interview guide
Prepare a list of questions that covers all your key
questions and includes follow-up questions.
1. Brainstorm questions about your project
2. Identify and order topics
1. Possible topics: background and context, views
around self-care, self-care needs and practices,
technology practices, digital technology in relation to
self-care, QUT Wellbeing app
3. Keep questions simple and open-ended
4. Ask about concrete experiences / examples
5. Share and discuss questions with people at your
table
INTRODUCTION
Welcome
Thank you for your time
Let me briefly tell you about the aim of this interview: …
Please read the consent form and let me know if you have
any questions.
Is it ok if I start recording?
TOPIC1: X
Can you tell me about the last time you did X?
• What started X?
• What werethe key steps/challenges?
• How longdid it take?
• What wasthe outcome?
• …
TOPIC2: Y
…
Is there anything else thatI have missed in this
interview?
I will now stop recording.
Thank you for support
Activity 2: Prepare Do Method
If you run a usability test
1. What system will you test
2. What tasks will you ask participants to perform?
3. How will you screen-record?
4. What interview questions will you ask afterwards about
their experience during the test?
5. Introduction: what information will you give to
participants; how will you remind them to think-aloud?
If you observe in person
1. Aim & focus: What is the aim of your observation? What
activities are relevant to your project? Where / in what
environment (real world, online) will you observe?
2. Logistics: How will you get access? When? How much
time will you spend observing? How many observations?
How do you know it will be enough?
3. Role – are you watching from afar, will you take part in
the activity, will you ask questions as you go along (as in a
contextual inquiry)?
4. Interview questions: what questions will you need to ask
(and add to your interview guide) to check and discuss
your observations?
5. Recording: how will you take notes, capture, or record
observations?
Activity 3: Prepare Make Method [5 minutes]
Which make method?
• Diary
• Photo elicitation
• Card sorting
• Collage
• Mapping
Brainstorm and prepare activities and materials for your method
Provide instructions for participants
Prepare interview questions to reflect on things made by participants