Effective Business Communication

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CRICOS Provider Code: 02219C BUSN20017 ǀ SLSO Structure ǀ Page 1 ǀ
College Business CQUniversity Australia ǀ

BUSN20017 Effective
Business Communication
Required Sentence-Level
Speaking Outline Structure

or Assessment One you will need to hand in a sentence-level speaking outline (SLSO). The
SLSO is like a script. I say
like a script because a script is a document that contains exactly what
a person will say exactly; it is verbatim. A SLSO is similar, but not the same, because it is a
sketch or blueprint for what you are going to say. You will develop your SLSO as a means of helping
decide what you are going to say. You will not be able to present a good presentation without a good
SLSO. The level of detail, that is the number of main points, sub points, sub-sub points is dependent
upon the complexity of the information that you are presenting.
In addition to assist you in developing your presentation, this outline provides the framework for you
to create your ‘speaking’ notes. The speaking notes, also sometimes called palm cards, consist of words
and sometimes direct quotations, that you use when you are presenting the information. Said another
way, the ‘speaking notes’ are a physical memory aid to help you recall what you want to say and the
order of the information that you are going to present.
Please do not be tempted use your SLSO as your speaking notes. Using your SLSO may tempt you to
read the information. Please remember are delivering a presentation so that means that you need to
present and not read. If you wish to include your speaking notes in the PowerPoint notes, please do so,
but be aware that it is, again, very tempting to read from these notes—you are presenting information
and not reading information.
There are several activities and resources that will help you with your SLSO. First, there is an interactive
workshop activity. So, please be sure to attend your all workshops so you do not miss this opportunity.
In addition, to this document, there is another document on Moodle (Assessment Tile) that contains a
completed SLSO. Although this document uses a different body format, it illustrates the expected level
of detail. Lastly, if you have questions, please do not hesitate to ask.
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CRICOS Provider Code: 02219C BUSN20017 ǀ SLSO Structure ǀ Page 2 ǀ
College Business CQUniversity Australia ǀ

BUSN20017 Effective
Business Communication
Required Sentence-Level
Speaking Outline Structure

Presentation Title:
Your Name:
General Purpose:
(You do not orally state this statement in the presentation itself. It is written as
a part of your sentence-level speaking outline as a way of helping you focus what you are going
to say)
Specific Purpose: You do not orally state this statement in the presentation itself. It is written as
a part of your sentence-level speaking outline as a way of helping you focus what you are going
to say)
I. INTRODUCTION
A. Attention-getting statement
B. Statement of ethos
C. Statement of exigence
D. Thesis
E. Preview–
a. Main Point One
b. Main Point Two
c. Main Point Three
d. Main Point Four
e. Main Point Five
(TRANSITION FROM THE INTRODUCTION TO THE BODY OF THE PRESENTATION)

II. THE BODY OF THE PRESENTATION
A. Identify the problem

a. Provide an example of the problem
B. Discuss the problem (your internal communication challenge).
a. Here you will need to talk about the problem and explain how this problem
directly affects the audience.
1. Evidence (from one of the articles cited in your annotated bibliography)
b. You may also wish to talk about the implications or the consequences of this
problem for the organization.
1. Evidence (from one of the articles cited in your annotated bibliography)
C. Discuss the solution to the problem (your internal communication challenge).
a. Here you should clearly state what the solution is and explain why your
solution will be effective.
1. Evidence (from one of the articles cited in your annotated bibliography)
b. Also, you may need to identify any counter arguments or objections to your
solution and refute them.
1. Evidence (from one of the articles cited in your annotated bibliography)
D. Discuss the benefits of this solution to the organization (this point has a future
orientation).
a. Benefit One

CRICOS Provider Code: 02219C BUSN20017 ǀ SLSO Structure ǀ Page 3 ǀ
College Business CQUniversity Australia ǀ

BUSN20017 Effective
Business Communication
Required Sentence-Level
Speaking Outline Structure

1. Evidence (from one of the articles cited in your annotated bibliography)
b. Benefit Two
1. Evidence (from one of the articles cited in your annotated bibliography)
E. Identify what the audience and the organisation should do to actualize this solution
(DO NOT JUST SAY THAT THE ORGANISATTION NEEDS TO RUN
TRAINING SESSIONS).
a. Action One–Audience
1. Evidence (from one of the articles cited in your annotated bibliography)
b. Action Two–Organisation
1. Evidence (from one of the articles cited in your annotated bibliography)
(TRANSITION FROM THE BODY TO THE CONCLUSION)
III. THE CONCLUSION
A. Restatement of the thesis
B. Restatement of the main points
C. Capstone Statement

CRICOS Provider Code: 02219C BUSN20017 ǀ SLSO Structure ǀ Page 4 ǀ
College Business CQUniversity Australia ǀ

BUSN20017 Effective
Business Communication
Required Sentence-Level
Speaking Outline Structure

The References
Please start your references on a separate page. You will need to use the APA reference style (7
th
Ed.).