Assessment Task 1 – Knowledge Questions

This is an open book knowledge test, to be completed in your own time.

You need to answer all the written questions correctly.

Required

Access to textbooks/other learning materials.

Access to a computer and Microsoft Office.

Access to the internet.

Note: If you do not have access to Microsoft Office, you must save your work as PDF before uploading.

Timing

The due date of this assessment is available on your learning management system.

Submit

This completed workbook.

Assessment criteria

All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will receive feedback on your performance from your Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any part of the task is not satisfactorily completed, your assessor will provide you with written feedback to guide you on what you must undertake to demonstrate satisfactory performance. This assessment may be re-attempted twice. Your resubmission must be uploaded within three (3) days of receiving your grade of “not yet satisfactory”. You must clearly display “Resubmission” on your resubmitted work.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with your assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Cover Sheet

Student name:

Student ID

Trainer’s Name:

Date Submitted:

Student declaration:

I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task

This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them

I understand that plagiarism is a serious offence that may lead to disciplinary action.

Student signature:

The Zinger model

NEHRA’s model

The global employee

Employee owners

Explain what form and method the stakeholder engagement model can take.

Describe the two types of program/project engagement models.

a.

b.

Explain the difference between program goals and program objectives.

Select four forms or methods that can be used to keep stakeholders engaged in and informed of a program.

When would you use each?

a.

b.

Users

Governance

Influencers

Providers

a.

b.

c.

d.

Explain the importance of having a communication policy and procedure within an organisation and

List three (3) examples of organisation policies and procedures that can impact program management.

Financial objectives

Quality objectives

Technical objectives

Compliance objectives

Business objectives

Performance objectives

a.

b.

c.

d.

e.

f.

Why is it important for program managers to seek continuous consultation with stakeholders?

What does this ongoing consultation involve?

a.

b.

Targeted consultation

Confidential consultation

Post-decision consultation

a.

b.

c.