COIT20251 Knowledge Audits for Business
Analysis
Term 1 – 2022
Profile information current as at 27/04/2023 05:15 pm
All details in this unit profile for COIT20251 have been officially approved by CQUniversity and represent a learning partnership between the University
and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved
correction included in the profile.
| General Information |
| Overview In this unit, you will explore elicitation tools and techniques to identify, develop, model and report the requirements specification required to implement an enterprise system. You will learn how knowledge audits are employed to identify knowledge assets and knowledge capabilities, internal and external to an organisation, for their organisational systems or enterprise systems. This unit is a key element in the development of business analysis skills in students. Details Career Level: Postgraduate Unit Level: Level 9 Credit Points: 6 Student Contribution Band: 8 Fraction of Full-Time Student Load: 0.125 Pre-requisites or Co-requisites Pre-Requisites: COIT20250 e-Business Systems and COIT20249 Professional Skills in ICT Anti-Requisites: If you have completed COIT20238 or COIS20077, then you cannot take this unit. Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework). Offerings For Term 1 – 2022 Brisbane Melbourne Online Rockhampton Sydney Attendance Requirements All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record). Website This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Please visit Moodle for more information. |
| Class and Assessment Overview |
| Recommended Student Time Commitment Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit. Class Timetable Regional Campuses Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville Metropolitan Campuses Adelaide, Brisbane, Melbourne, Perth, Sydney Assessment Overview 1. Written Assessment Weighting: 30% 2. Portfolio Weighting: 30% 3. Practical and Written Assessment Weighting: 40% Assessment Grading This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades. |
| CQUniversity Policies |
| All University policies are available on the CQUniversity Policy site. You may wish to view these policies: Grades and Results Policy Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Student Academic Integrity Policy and Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Student Refund and Credit Balance Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Information and Communications Technology Acceptable Use Policy and Procedure This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site. |
| Previous Student Feedback |
| Feedback, Recommendations and Responses Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made. Feedback from Unit evaluation Feedback Real-life examples and authentic assessment tasks helped students engage with this unit. Recommendation Continue providing real-life examples and designing authentic assessment tasks. Feedback from Unit coordinator’s reflection Feedback The unit doesn’t appear to be meeting all learning outcomes. Recommendation Review and update the unit content and assessment tasks. |
| Unit Learning Outcomes |
| On successful completion of this unit, you will be able to: 1. Devise an appropriate and comprehensive knowledge audit plan to support business analysis requirements 2. Use appropriate modelling tools to present the identified knowledge assets and knowledge capabilities within the business context of enterprise systems, as interpreted and analysed through knowledge audits 3. Apply the techniques of knowledge capture, knowledge codification and knowledge sharing (using appropriate technologies) after the performance of knowledge audits 4. Critically review knowledge management approaches to the implementation of enterprise systems within an organisation and any issues that may arise 5. Appraise the ethical and professional issues relevant to a business analyst working with knowledge-based enterprise systems 6. Effectively write and communicate enterprise systems specifications that enable management of knowledge. Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles. ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes is included: Information Management (IRMG) Research (RSCH) Business Process Improvement (BPRE) Business Analysis (BUAN) Requirements Definition and Management (REQM) Business Modelling (BSMO) Change Implementation and Management (CIPM) Stakeholder Relationship Management (RLMT) Problem Management (PBMG) |
| Alignment of Learning Outcomes, Assessment and Graduate Attributes |
| — N/A Level ⚫ Introductory Level ⚫ Intermediate Level ⚫ Graduate Level ⚬ Professional Level ⚬ Advanced Level Alignment of Assessment Tasks to Learning Outcomes Assessment Tasks Learning Outcomes 1 2 3 4 5 6 1 – Written Assessment – 30% ⚫ 2 – Portfolio – 30% ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ 3 – Practical and Written Assessment – 40% ⚫ ⚫ ⚫ ⚫ ⚫ Alignment of Graduate Attributes to Learning Outcomes Graduate Attributes Learning Outcomes 1 2 3 4 5 6 8 – Aboriginal and Torres Strait Islander Cultures Alignment of Assessment Tasks to Graduate Attributes Assessment Tasks Graduate Attributes 1 2 3 4 5 6 7 8 |
1 – Knowledge ⚬ ⚬ ⚬ ⚬ ⚬ ⚬
2 – Communication ⚬ ⚬ ⚬ ⚬ ⚬
3 – Cognitive, technical and creative skills ⚬ ⚬ ⚬ ⚬ ⚬ ⚬
4 – Research ⚬ ⚬ ⚬ ⚬ ⚬
5 – Self-management ⚬ ⚬ ⚬ ⚬ ⚬
6 – Ethical and Professional Responsibility ⚬ ⚬ ⚬ ⚬
7 – Leadership ⚬ ⚬
1 – Written Assessment – 30% ⚬ ⚬ ⚬ ⚬ ⚬
2 – Portfolio – 30% ⚬ ⚬ ⚬ ⚬ ⚬
3 – Practical and Written Assessment – 40% ⚬ ⚬ ⚬ ⚬ ⚬ ⚬ ⚬
| Textbooks and Resources |
| Textbooks COIT20251 Prescribed Business Analysis Edition: 3rd (2014) Authors: Paul, D., Cadle, J., and Yeates, D. BCS, Chartered Institute for IT London , UK ISBN: 9781780172774 Binding: Paperback COIT20251 Supplementary Business Analysis for Practitioners: A Practice Guide Edition: 1st (2015) Authors: Project Management Institute Project Management Institute Newtown Square , PA , USA ISBN: 9781628250695 Binding: Paperback IT Resources You will need access to the following IT resources: CQUniversity Student Email Internet Unit Website (Moodle) Microsoft Visio Zoom Capacity (microphone required, webcam preferred if possible) |
| Referencing Style |
| All submissions for this unit must use the referencing style: Harvard (author-date) For further information, see the Assessment Tasks. |
| Teaching Contacts |
| Salahuddin Azad Unit Coordinator [email protected] |
| Schedule |
| Week 1 – 07 Mar 2022 Module/Topic Chapter Events and Submissions/Topic The Role of the Business Analyst Chapters 1 and 2, Prescribed Text (i.e. ‘Paul D., Cadle, J. & Yeates, D., 2014 Business Analysis, 3rd ed., British Computer Society Learning & Development Ltd, London’) Week 2 – 14 Mar 2022 Module/Topic Chapter Events and Submissions/Topic |
| Strategic Management Week 3 – 21 Mar 2022 Module/Topic The Business Analysis Process Model Week 4 – 28 Mar 2022 Module/Topic Investigation Techniques Week 5 – 04 Apr 2022 Module/Topic |
Chapter 3, Prescribed Text |
| Chapter Chapter 4, Prescribed Text |
Events and Submissions/Topic |
| Chapter Chapter 5, Prescribed Text |
Events and Submissions/Topic |
| Chapter | Events and Submissions/Topic |
| Knowledge Audit and Management Vacation Week – 11 Apr 2022 Module/Topic Mid-term Break Week Week 6 – 18 Apr 2022 Module/Topic |
Supplementary Readings |
| Chapter Catch-up if behind. Relax and refresh. |
Events and Submissions/Topic |
| Chapter | Events and Submissions/Topic |
Stakeholder Analysis and
Management Chapter 6, Prescribed Text
Knowledge Audit Review Due:
Week 6 Friday (22 Apr 2022) 11:45 pm
AEST
Week 7 – 25 Apr 2022
| Module/Topic Defining the Solution Week 8 – 02 May 2022 Module/Topic |
Chapter Chapter 8, Prescribed Text |
Events and Submissions/Topic |
| Chapter | Events and Submissions/Topic | |
| Making a Business and Financial Case Chapter 9, Prescribed Text | ||
| Week 9 – 09 May 2022 Module/Topic Requirements Elicitation |
||
| Chapter Chapter 10, Prescribed Text |
Events and Submissions/Topic Portfolio Due: Week 9 Friday (13 May 2022) 11:45 pm AEST |
|
| Week 10 – 16 May 2022 Module/Topic Documenting and Managing Requirements Week 11 – 23 May 2022 Module/Topic Delivering the Business Solution |
||
| Chapter | Events and Submissions/Topic | |
| Chapter 11, Prescribed Text | ||
| Chapter Chapter 14, Prescribed Text |
Events and Submissions/Topic Case Study Report Due: Week 11 Friday (27 May 2022) 11:45 pm AEST |
|
| Week 12 – 30 May 2022 Module/Topic Delivering the Requirements Review/Exam Week – 06 Jun 2022 Module/Topic |
||
| Chapter Chapter 13, Prescribed Text |
Events and Submissions/Topic | |
| Chapter | Events and Submissions/Topic Annotated Peer Report Due: Review/Exam Week |
Tuesday (07 June 2022) 11:45 pm
AEST
Exam Week – 13 Jun 2022
Module/Topic Chapter Events and Submissions/Topic
| Term Specific Information |
| Contact information for Dr Salahuddin Azad: Email: [email protected]; Office: Level 6, 120 Spencer Street, Melbourne Vic 3000; P +61 3 9616 0680 | X 50680. Please post your questions relevant to this unit through the ‘Q&A’ discussion forum in Moodle so that everyone can benefit from the questions and answers. If you have any individual queries, please email Salahuddin Azad on [email protected], and you will receive a response within one business day or so. |
| Assessment Tasks |
| 1 Knowledge Audit Review Assessment Type Written Assessment Task Description In this assessment, you will critically review the knowledge management approach followed within the business context of an organisation. The assessment requires you to write a review based on a research article on knowledge audit and management. A copy of or a link to the research article will be made available on the Moodle unit site. The review should reflect upon the case study presented in the article and should address the following issues: Main focus/objectives of the article Background of the organisation under investigation Knowledge audit approach followed in the study Major findings of the study Recommendations made in the article Comparison to similar studies The review should be approximately 2000 words. You need to include at least five references (including at least three academic references) in the review. You also need to make sure that the references are cited in the text and the review is free from any grammatical and spelling errors. You have to write the review in an MS Word file with proper headings, sub-headings, and a reference list. Assessment Due Date Week 6 Friday (22 Apr 2022) 11:45 pm AEST The MS Word file must be submitted to Moodle by the due date and time. Return Date to Students Week 8 Friday (6 May 2022) Within 2 weeks of the submission due date. All late submissions will be returned 2 weeks after the late submission dates. Weighting 30% Assessment Criteria You will be assessed based on your ability to appraise the practices of knowledge audits to identify knowledge assets and knowledge capabilities within the business context of an organisation as well as the techniques of knowledge capture, knowledge codification, and knowledge sharing. The marking criteria for the assessment are as follows: Main focus/objectives of the article: 3 marks Background of the organisation under investigation: 2 marks Knowledge audit approach followed in the study: 5 marks Major findings of the study: 5 marks Recommendations made in the article: 5 marks Comparison to similar studies: 5 marks Grammar and sentence formation: 2 marks |
Referencing: 3 marks
Referencing Style
Harvard (author-date)
Submission
Online
Submission Instructions
You must submit the review as an MS Word file to Moodle for marking. Caution: Submission of an unexpected file
attracts a penalty.
Learning Outcomes Assessed
Critically review knowledge management approaches to the implementation of enterprise systems within an
organisation and any issues that may arise
Graduate Attributes
Knowledge
Communication
Cognitive, technical and creative skills
Research
Ethical and Professional Responsibility
2 Portfolio
Assessment Type
Portfolio
Task Description
In this assessment, you will demonstrate understanding of the core competencies and skills required for a Business
Analyst. You will also demonstrate your knowledge in the use of tools and techniques for requirements elicitation and
reporting.
The assessment has two parts – Part A: Reflections and Part B: Case Studies.
Part A: Reflections (12 marks)
To construct this part of the assessment, you are required to write a reflection on each of the three topics mentioned
below.
1. Gap analysis
2. McKinsey’s 7-S model
3. The capability maturity model integration (CMMI)
Each reflection should contain approximately 400 words. You need to include at least three references (including at
least two academic references) for each reflection. You also need to make sure that the references are cited in the text
and the reflections are free from any grammatical and spelling errors.
Part B: Case Studies (18 marks)
In this part, you will analyse three minor case studies and answer questions given with each case study. The case
studies will be made available on the Moodle unit website.
The answer to each case study question should not contain more than 200 words.
You should include at least three references (including at least one academic reference) in this part.
Assessment Due Date
Week 9 Friday (13 May 2022) 11:45 pm AEST
The MS Word file must be submitted to Moodle by the due date and time.
Return Date to Students
Week 11 Friday (27 May 2022)
Within 2 weeks of the submission due date. All late submissions will be returned 2 weeks after the late submission dates.
Weighting
30%
Assessment Criteria
Part A: 12 marks
You will be assessed based on your ability to critically reflect on the business analysis concepts mentioned in the task
description.
The marking criteria for Part A are as follows:
Reflection: 6 marks
Referencing: 3 marks
Communication skills: 2 marks
Presentation and organisation: 1 mark
Part B: 18 marks
You will be assessed based on your ability to demonstrate the knowledge of business analysis concepts relevant to the
case studies.
The marking criteria for Part B are as follows:
Answers addressed the questions adequately: 9 marks
Answers demonstrated knowledge of business analysis concepts: 6 marks
Answers provided with clarity: 3 marks
Referencing Style
Harvard (author-date)
Submission
Online
Submission Instructions
You must submit the portfolio as an MS Word file to Moodle for marking. Caution: Submission of an unexpected file
attracts a penalty.
Learning Outcomes Assessed
Devise an appropriate and comprehensive knowledge audit plan to support business analysis requirements
Use appropriate modelling tools to present the identified knowledge assets and knowledge capabilities within the
business context of enterprise systems, as interpreted and analysed through knowledge audits
Apply the techniques of knowledge capture, knowledge codification and knowledge sharing (using appropriate
technologies) after the performance of knowledge audits
Critically review knowledge management approaches to the implementation of enterprise systems within an
organisation and any issues that may arise
Appraise the ethical and professional issues relevant to a business analyst working with knowledge-based
enterprise systems
Effectively write and communicate enterprise systems specifications that enable management of knowledge.
Graduate Attributes
Knowledge
Communication
Cognitive, technical and creative skills
Self-management
Ethical and Professional Responsibility
3 Case Study Report
Assessment Type
Practical and Written Assessment
Task Description
This assessment should be accomplished in a group of up to three members. Please seek help from your tutor to form
your group, if needed.
This assessment has two parts – Part A: Case Study Report and Part B: Annotated Peer Report.
Part A: Case Study Report (30 marks)
In this part, you are required to write a case study report based on a given case study. The case study will be made
available on the Moodle unit website.
Read the given case study carefully, explore the context of the business, and understand the perspectives of the
stakeholders. Analyse the problems or needs of the business, come up with prospective business solution options in
terms of ICT systems, business processes and organisation, assess costs and benefits of the business solution options,
and work out a plan to realise the benefits of the business solution. See yourself as a future business analyst and
visualise yourself as applying the knowledge and skills developed in the unit to deliver a business solution, if you had
been part of a team working on this project.
In the case study report, you will need to evaluate the current business context, analyse the perspectives of the
stakeholders, identify the deficiencies in the current ICT systems, business processes and organisation, propose possible
improvements with cost and benefit analysis, and develop a plan to realise the benefits of the business solution. You are
required to demonstrate your analytical and technical skills to communicate your findings from the given scenario. The
case study report should be structured as follows:
A title page
Executive summary
Table of contents
Introduction
Topical headings (as required from analysis results of items 1-5 below)
Conclusion
References
Your analysis should focus on the following topics that you have to include in your report:
1. Business context
2. Analysis of stakeholders’ perspectives
3. Gap analysis
4. Cost and benefit analysis
5. Realisation of benefits
Your team members should take different roles in the team, including analyst, report writer, and proof-reader. You may
rotate the leadership role. When you change the leadership role, the next analyst will assume the role of new leader
heading the team in the common direction. You should divide the task of writing the analysis part of the case study
report among the group members. All team members should work closely to produce the introduction and conclusion
sections. The finalised version of the case study report should be read and reviewed by all team members.
The case study report should be approximately 2500 words. The reference section should include at least five
references (including at least three academic references). The title page of the case study report should include the
student IDs and full names of all team members. Include a table showing the leadership roles, team member roles, and
duration on the last page of your report.
Part B: Annotated Peer Report (10 marks)
In this part, each group will be asked to assess a case study report submitted by one of their peer groups. Each group
will collaboratively annotate the peer report assigned to them to demonstrate in-depth understanding of the analyses
and solutions discussed in the report, identify the strengths of the report, the assessment criteria that were not
addressed clearly/adequately in the report, and the areas of the report that need improvement.
The annotated peer report should be accomplished in Week 12. At the beginning of Week 12, the unit coordinator (or
nominee) will send each group a copy of a case study report, submitted by one of their peer groups, via Moodle
Annotated Peer Report forum. Each group will collaboratively complete the annotated peer report and upload it to
Moodle. Failure to complete and upload the annotated peer report will result in zero (0) marks in this part.
Assessment Due Date
Week 11 Friday (27 May 2022) 11:45 pm AEST
Part A Case Study Report must be submitted to Moodle by the above date and time. Part B Annotated Peer Report must
be submitted to Moodle by Review/Exam Week Tuesday (07 June 2022) 11:45 pm AEST.
Return Date to Students
On the day of Certification of Grades
Weighting
40%
Assessment Criteria
Part A: 30 marks
You will be assessed based on your ability to apply business analysis techniques to explore the context of a business,
understand the perspectives of the stakeholders, analyse the problems or needs of the business, come up with
prospective solution options in terms of ICT systems, business processes and organisation, and develop a plan to realise
the benefits of the business solution.
The marking criteria for Part A are as follows:
Executive summary: 2 marks
Introduction: 2 marks
Business context: 4 marks
Analysis of stakeholders’ perspectives: 5 marks
Gap analysis: 4 marks
Cost and benefit analysis: 4 marks
Realisation of benefits: 4 marks
Conclusion: 2 marks
References: 3 marks
Part B: 10 marks
You will be assessed based on your ability to demonstrate your understanding of the Part A task.
The marking criteria for Part B are as follows:
Demonstrated understanding of the analyses and solutions discussed: 2.5 marks
Identified the strengths of the report: 2.5 marks
Identified the assessment criteria that were not addressed clearly/adequately: 2.5 marks
Identified the areas of the report that need improvement: 2.5 marks
Referencing Style
Harvard (author-date)
Submission
Online Group
Submission Instructions
Only one member of each group should submit the Part A Case Study Report as an MS Word document to Moodle. The
Part B Annotated Peer Report should also be uploaded to Moodle by only one member of each group. Caution:
Submission of an unexpected file attracts a penalty.
Learning Outcomes Assessed
Devise an appropriate and comprehensive knowledge audit plan to support business analysis requirements
Use appropriate modelling tools to present the identified knowledge assets and knowledge capabilities within the
business context of enterprise systems, as interpreted and analysed through knowledge audits
Apply the techniques of knowledge capture, knowledge codification and knowledge sharing (using appropriate
technologies) after the performance of knowledge audits
Appraise the ethical and professional issues relevant to a business analyst working with knowledge-based
enterprise systems
Effectively write and communicate enterprise systems specifications that enable management of knowledge.
Graduate Attributes
Knowledge
Communication
Cognitive, technical and creative skills
Research
Self-management
Ethical and Professional Responsibility
Leadership
| Academic Integrity Statement |
| As a CQUniversity student you are expected to act honestly in all aspects of your academic work. Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed. When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty. Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves. As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties. What is a breach of academic integrity? A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples. Why is academic integrity important? A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services. Where can I get assistance? For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard. What can you do to act with integrity? |