BSBSTR502
Facilitate continuous improvement
Reporting writing on the follow tasks (base on opening a pizza shop project)
Introduction
Task 1
Demonstrate the following task:
Task 1
Establish systems and processes that lead to continuous improvement.
BENCHMARKS
Review existing organisational culture and practices and identify areas for improvement (eg:
role and task clarity
is there a culture of honesty, trust and disclosure
are employees satisfied and productive
are employees willing to use their own initiative
task 2
Demonstrate the following task:
Task 2.a
Maintain continuous improvement performance strategies.
BENCHMARKS
Provide ongoing training to staff through eg:
induction
coaching
mentoring
formal training
Capture experiences using established knowledge management systems eg:
best practice transfer
a community of practice
expert directories
knowledge brokers
mentoring
post project reviews
digital systems
Monitor sustainability requirements eg:
use green energy
use renewables
reduce waste
recycle wherever feasible
purchase from suppliers who support sustainability
ensure compliance with environmental legislation
Task 2.b
Demonstrate the following task:
Task 2.b
Develop strategies for continuous improvement and team participation.
BENCHMARKS
Engage and encourage team members eg:
listen to employee ideas
instil teamwork
create an atmosphere for innovation
provide the resources needed
support creativity and innovation
delegate tasks and authority
provide learning opportunities
give employees feedback
Communicate strategies for change to staff and other stakeholders by eg:
convincing others that there is a genuine need for change
providing evidence that there is a need for change
providing strong leadership and leading by example
consulting, throughout the whole of the change process
Task 3
Demonstrate the following task:
Task 3
Manage opportunities for further improvement.
BENCHMARKS
Seek feedback from relevant stakeholders eg:
employees
customers
suppliers
management
shareholders
Monitor and evaluate outcomes eg:
is the process working
problems or issues
more resources needed
health and safety issues
impact on other areas
Document results eg:
written review
statistical analysis
graphs and charts
-At last the whole report should include conclusion, suggestions and recommendation