Identify the distinction between organizational conflict and misbehavior and between informal and formal conflict within the organization.
Discuss the distinction between official and unofficial employee action.
Research and assess emerging trends in the types of conflict and industrial sanctions that affect organizational performance.
Distinguish between third-party conciliation, mediation, and arbitration to help SMT understand the differences including the benefits and constraints of each.
Explain the principles of legislation relating to unfair dismissal in respect of capability and misconduct issues.
