Introduc)on (briefly specify the aim and scope of your project; reference relevant
literature to define the scope and key terms.)
Methods (describe aim, participants, methods to collect and analyse data;
acknowledge limitations; cross-reference appendices.)
Aim:
Target Group:
The target participants of this study are focusing on the first-year international
student. The area of their studying is in an Information Technology. They will be
invited to participate the study via email and phone.
Participant 1:
Participant 2:
Methods Used: (Say, Do, Make) (Framework: I chose “The UX Honeycomb, 7
essential considerations) (Say: Interview Questions, Do: Usability testing, Make: Card
sorting)
Data Analysis:
Limitations:
1) The data collection is only gathered by two participants perspective.
2)
Findings (this is the most important part of your report. Start with a diagram that
gives an overview of key themes in your findings. Then describe each theme and
present evidence from interview quotes, pictures, observations, etc. to illustrate the
key experiences and needs of your participants.)
Design Specifica)ons (based on your findings, present and discuss 2 design
specifications that communicate your key findings in an accessible manner, e.g., a
journey map, a rich picture, persona, empathy map, scenario, picture scenario)
*There are 2 participants, pick one each or combine and design 2 specification*
I think Persona and Rich Picture may suit. I’m not sure.
Design Brief (conclude with a design brief that summarizes the key problems
identified from your research, together with objectives, target audience and scope for
the future design project.) + What is the problem you addressed? What new design
should do?
References
Appendix
1. Interview question
INTRODUCTION
This interview is mainly to find out the user experience towards QUT
Wellbeing application. The interview will be approximately 45 minutes. What
you need to do is sharing me how is your well-being in generally and how you
experience the healthcare application, and you can say whatever comes to mind.
I encourage you to share your thoughts openly. The interview is solely conduct
for this project; I will not disclose any of your responses. Is it ok if I start
recording?
MAIN BODY
• Topic 1: General Background
Before we begin, could you tell me a bit about your background.
Who do you live with?
How often do you talk to your family/friends?
Do you have support systems?
How they support you?
• Topic 2: Participant Well-being
Could you tell me what are your feelings recently? Why so?
Could you tell me something that make you feel happy? What is the reason?
What is your daily habit in terms of activities?
Do you exercise? How often?
As you are a first-year student in QUT. How are you doing so far?
Is there anything overwhelming you?
What challenging you the most as being an international student?
How do you cope with that? Any methods or strategies do you use?
Which health practices best suit you in managing your mental health?
Has it been successful? How often do you practice it?
Have you noticed any changes or improvement in your behaviour?
Any area of healthcare practices that you would suggest people to try on?
• Topic 3: The important of Self-care
What do you think about self-care?
How do you define it?
How important is self-care in your life?
Do you have health goals?
• Topic 4: Experiences or Perception about Healthcare Applications
What tools or resources for practicing self-care do you use?
What is your opinion or thought about health application?
What motivated you to use/not to use the self-care app?
What are your expectations?
Can you tell me your experienced of using the app.
What features or tasks do you use? How was it?
Was it clear and easy to use/access?
Which self-care practices have you engaged in?
How do you feel about it? Do you find it useful?
What benefits has it brought you?
What features/functions do you like the most?
What do you enjoy the least? Why so?
Any opinions that you may want to give for the healthcare applications?
Do you do any self-care outside of technology-assisted kinds?
What has it helped you with?
Will you recommend this?
END
I will stop the recording now.
Thank you for your valuable time today.
2. Usability Testing
Setup
• Sign Consent Form
• Download QUT Wellbeing application
• Register
Script
INTRODUCTION
1. You’ve been invited to help us understand which part of the QUT
Wellbeing application work for you and which need improvement.
2. Even though this is called a usability test, you are not being tested. There
is nothing you can do wrong. It is a test of the application, and your
feedback will help us improve it.
3. It is really important that you speak all of your thoughts aloud. Think of it
as a play-by-play description of what you are doing and why you are
doing it.
4. I’ll be here (as well as my colleagues in the audience) to take notes, but
you should ignore me. Just focus on describing what you are doing
5. We will also record your tasks and what you say to help us with our
analysis
6. Please read and sign this consent form, which states that you give us
permission to videotape.
PRE-INTERVIEW
Do you have any questions before we start?
I will now start recording.
I would like to ask you a few questions.
• When was the last time you use self-care applications for managing your
mental health? Was it help you?
• How often do you use this application in a week?
• Which features/functions do you use the most?
• Are you satisfied with the applications?
• Have you used QUT Wellbeing application before? How was your
experience?
TASKS
I have two tasks for you. Do the tasks as good as you can and please think aloud
the whole time.
FIRST TASK
You are having a really bad day. You decided to download QUT Wellbeing
application. Once you get into the app, the chatbot name Charley welcoming
you. You start exploring what features it has and pick one of the features which
interested you the most.
SECOND TASK
View the “Habits” function. You have 5 minutes to find out where you can do
physical activities.
Thank you for completing the tasks.
SUS survey
I would like to ask you a few questions through a survey.
SURVEY/INTERVIEW QUESTIONS
• What is the thing that immediately stand-out when you get into the
application?
• What do you expect before using it? Has it met your expectations?
Why/Why not?
• What information do you want the app to provide you?
• What would you say the core needed you’d have for the app?
• Is the app structured or unstructured for using?
• Any suggestions or improvement that you may have?
• Any barriers that you may facing?
STOP RECORDING
Thank you for your support.
Application Feedback Strongly Disagree Stroagree ngly

1. 2. 3. 4. 5. 6. 7. 8. 9. To improve the application, I would change the following 3 things:
1. _________________________________________________
2. _________________________________________________
3. _________________________________________________
What 3 things did you like about the application?
1. _________________________________________________
2. _________________________________________________
3. _________________________________________________
What other comments or questions do you have?
3.Card Sorting
FIRST TASK
Þ Sort the cards into the given categories based on your perception or
importance

SECOND TASK
Þ Categorize the cards based on your understanding