Learners
Assessment Guide
Assignment 2 2022
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
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Assignment Coversheet
Name:
Student ID:
Email Address:
Class:
Unit name:
Unit Code:
Assignment name:
Student Declaration
I declare that –
a. The evidence I have submitted for assessment is my own work, and
b. The evidence I have submitted for assessment has not been shared with other
students, and I have taken all reasonable precautions to ensure that my work cannot
be accessed by other students that may seek to submit my work as their own, and
c. All of the sources of information used to prepare my work have been, or may be
accurately cited, and
d. I retain a copy of all my original for my own records, or for resubmission if required by
Academia Australia, and
e. I have read and understood Academia Australia’s policy regarding plagiarism, and I
accept the right of Academia Australia to investigate suspected plagiarism, and to act
in accordance with the policy and procedure I have read.
Student Signature: __________________________________________
Date of Submission: ___ / /
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
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Assessment Information
• You must achieve a satisfactory outcome for each of the required criteria of this assessment to be
deemed satisfactory for this assessment. You must achieve a satisfactory result for the assessments for
this unit of competency to achieve a competent result for the unit. If one or more of the assessment
results are not satisfactory, you will be Not Yet Competent for this unit.
• You may follow the Assessment Appeals process in the Student Handbook (www.academia21.com) if
you are not satisfied with:
o the assessment result; or
o the way an assessment was carried out by your trainer; or
o the conditions or structure of the assessment
The student handbook has the steps for reassessment if you receive a Not Yet Competent
mark and do not want to appeal.
Reasonable adjustment for assessment
Where students have highlighted Language, Literacy and Numeracy issues reasonable adjustment to the
assessment can be made. Should you receive a ‘Not Yet Competent’ or ‘Resubmit’ result for the assessment
you will be given the opportunity to re-submit your assessment work with any amendments requested by your
trainer.
The adjustment may include actions such as:
• Student demonstrating knowledge through verbal discussion to identify correct answers
• Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes
• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the
outcome)
If a student requests or is identified as requiring reasonable adjustment to the training and assessment process a
detailed training and assessment plan including timetables, notes regarding the required adjustments, and any
related communications regarding the adjustments must be maintained in the students file.
The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to ensure that any
adjustments and resulting outcomes are not affecting the integrity of the training and assessment process.
Location of and completion timeframes for assessment
The location of the assessment will depend upon the nature of the assessment. Assessments such as; role plays,
in class activities, presentations and written tests / knowledge questions will be conducting in the classroom. The
timeframes and due dates for these assessments, as well as any reports, projects or research assignments, are
documented in the stage outlines. Stage outlines are handed out at the beginning of each term.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced in the management and leadership field of
work and include access to:
appropriate documentation and resources normally used in the workplace
strategic, business and operational plans
business information and data
interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
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Approved by: B. Wade
Assessment 2 – Monitoring the performance and responding to performance
data post implementation
Your Task: This report is based on your business plan from assessment 1, so your answers to the
following questions must be based on your own business plan. This assessment will assess how
you implement and monitor your business plan, and the factors involved with running a business.
Consider what your business goals, objectives and missions are. Use this as a basis to answer the
following questions.:
1. Using your completed business plan, answer:
| Which key stakeholders did you communicate your business plan to? |
| Briefly list what information you communicated to each stakeholder in point form. |
| What are the performance requirements for each stakeholder? |
| • What reports can you use to monitor the performance of your staff members? |
2. What are the skilled labour requirements in the organisation to implement the business
plan? Provide an overview of skilled labour in each department.
| Position | Skilled Labor/skills needed | Any coaching or training you could provide to enhance these skills. |
| Head Chef | ||
| General Manager | ||
| FOH supervisor | ||
| Sous Chef | ||
| Marketing manager |
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
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3. Explain how your business would use the following reports to test the performance your
staff members and departments.
| How do these assist in testing performance |
Types of problems they may identify |
| Kitchen department variance reports |
|
| Customer complaint records | |
| Sales records |
4. List 5 examples of reports and when these would have to be provided to the various
departments in your organisation in terms of timelines and importance. (Include both
financial and non-financial reports)
| Type | Importance (how important to the business are these reports- explain why) |
Frequency (how often would you do this) |
5. What are the financial, human, and physical resources your business requires (list two of
each)? Who would you report on any failures for these?
| Requirements your business needs |
Who would you report failures to? |
| Human resources | |
| 1. 2. |
|
| Financial resources | |
| 1. 2. |
|
| Physical resources | |
| 1. 2. |
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
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5. On occasion it may be necessary to refine performance indicators as the set target is
exceeded or can no longer be achieved. Explain 2 examples where a performance
indicator needs to be refined or changed, what would you do?
| Scenario | Strategy |
| You are a burger business; you aim to sell 500 burgers a week at $22 each. You have checked your sales report, and you have exceeded your target though your COGS report identifies you are only making $12.50 on each burger, (you still have to pay wages and utilities from this profit margin). You forecasted that you would make $14.50 profit on each burger and set this as a performance indicator in your business plan. To survive, you must increase your profit margin. What are your options? What is your strategy for increasing the profit margin? |
|
| Your business plan forecasted a monthly wage budget of $25,000. However, your business is very busy, and you have exceeded your sales performance indicator. Your wages budget has increased to $29,000 per month. You need to hire more staff to keep up with the demand. What would you do to revaluate and refine the wages budget? Would you increase your monthly budget or keep it the same? How will this affect other areas of your financial plan? |
6. You have identified through social media customer reviews that some customers are
unhappy with the service your waitstaff are providing. Common complaints include
meals being taken to the wrong tables, slow service times, and staff not having any
significant knowledge on the menu items. List and explain below two training/coaching
strategies you would use to train your staff and fix this problem.
| Training/coaching strategy | How this will help the employees in your business. |
| 1. | |
| 2. |
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
©Copyright Academia International 2022 Version 4 Page 6 of 7
Approved by: B. Wade
7. Continuous improvement upon a business’s products and services is vital for the
success of a hospitality business. As an owner of a business, how would you monitor
that your business is performing effectively and what areas of the business do you
consider are most important? Provide 2 examples.
| Area | How can you monitor the business performance and implement continuous improvement? |
Why is this department important for continuous improvement? |
8. Reflect on writing your business plan in assessment 1 and answer the following:
A. What did you consider the most difficult part of writing your business plan?
B. What recommendations would you give to someone about writing a business plan in terms
of the best process/approach to take?
9. Explain why having a business environmental plan is important to your company and the
community.
| Why is this important to the business? | Why is this important to the community? |
BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E
BSBMGT617 Develop and implement a business plan Assignment 2
©Copyright Academia International 2022 Version 4 Page 7 of 7
Approved by: B. Wade
Marking Criteria
| Report | Not Attempted | Not Satisfactory | Satisfactory | Excellent | Comments |
| 0 | 1 | 2 | 3 | ||
| BSBMGT617 Develop and implement a business plan | |||||
| Stakeholders identified, what was communicated to them, performance indicators and reports used. |
|||||
| Skilled Labour requirements and coaching/training strategies identified. | |||||
| Explain how your business would use reports to test the performance of staff and departments |
|||||
| 5 examples for reports and when these would have to be provided to the various departments in your organisation in terms of timelines and importance |
|||||
| Financial, human, and physical resources your business and who to report to | |||||
| Scenario of refining performance measures 1 | |||||
| Scenario of refining performance measures 2 | |||||
| Two training/coaching strategies you would use to train your staff and fix this problem. |
|||||
| Monitor that your business is performing effectively and what areas of the business are most important |
|||||
| Reflection/ recommendations of writing a business plan | |||||
| Explain why having a business environmental plan is important to your company and the community |
|||||
| Total Marks out of 33 |
Student is satisfactory for this assessment task: Yes Not Yet
| ________________________________ Trainer’s Signature |
___ / ___ / _____ Date |
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